PB in GenericAgent (Schedule array not displayed)

[Francois]

Hi guys,

I tried to configure my first automated job in the GenericAgent. I was able to create one (automatically closing tickets with a particular state) an run it manually with success. But then I realized I did not specified the schedule so there was no way this job would run on its own.

When I looked back in the configuration I could see the Schedule section was not correct. I could see mention of minutes/hours/days, but there was no list to pick them from. I only saw a message " ARRAY(0x95f9a38) ". I assume it means the web interface could not load the array containing minutes/hours/days values.

Anyone able to help on that matter? Thank in advance,

Francois

[Francois]

Hi again,

Never mind, I figured it out. The script calling the AdminGenericAgent form used old field names for hours/minutes/day:
$Data{"ScheduleMinutes"} instead of $Data{"ScheduleMinutesList"}
$Data{"ScheduleHours"} instead of $Data{"ScheduleHoursList"}
$Data{"ScheduleDays"} instead of $Data{"ScheduleDaysList"}

As I upgraded OTRS version and imported a previous configuration, I assume lists' names were changed from the old version to the new one.
I corrected and evrything is fine now.

Glad I could help myself Maybe someone will find this piece of information usefull sometimes.

Francois