When I run the [ Support Assessment ] tool I get the following message...
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance. Critical
I have tried uncommenting the loadmodule call to load the mod_perl.so with no luck.
I do dig a little to find the following error...
Can't locate Apache/Response.pm in [at] INC...
Did a little digging on the subject and someone said they had to update CGI from version 3.01 to version 3.10 (from cpan.org).
Any ideas?
You should use FastCGI or mod_perl to increase... [SOLVED]
Moderator: crythias
You should use FastCGI or mod_perl to increase... [SOLVED]
Last edited by arvobowen on 03 Aug 2010, 20:26, edited 1 time in total.
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Re: You should use FastCGI or mod_perl to increase...
Just to update, I have started moving down a different path. I'm now using IIS6/Active Perl/PHP/Windows 2003 for this project. Finally got it working right, though it was an uphill battle!
For those of you looking on solutions for the subject... All I had to do was uncomment some stuff in my apache conf. I would tell you if I remember what it was but alas it was a little bit ago. Sorry...
For those of you looking on solutions for the subject... All I had to do was uncomment some stuff in my apache conf. I would tell you if I remember what it was but alas it was a little bit ago. Sorry...
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Re: You should use FastCGI or mod_perl to increase... [SOLVE
Did I get this right? You are using IIS6 instead of Apache?
Can you put a guide together and publish it on the forum?
Thanks.
Can you put a guide together and publish it on the forum?
Thanks.
OTRS 2.4.7 with ITSM 2.0.3. running on Linux Fedora 12
Re: You should use FastCGI or mod_perl to increase... [SOLVE
Yea, as soon as I get just a little extra time and understand OTRS just a bit more I will.
I have a heavy workload the next couple of days. As soon as I can I'll do it with images in hopes it will help others!
I have a heavy workload the next couple of days. As soon as I can I'll do it with images in hopes it will help others!
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
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- Znuny newbie
- Posts: 92
- Joined: 21 Jun 2010, 22:51
- Znuny Version: 6.5.2
- Real Name: David Bann
- Location: South Africa
Re: You should use FastCGI or mod_perl to increase... [SOLVE
I have used the standard MSI installation for OTRS on windows - StrawberryPerl doesn't come with mod_perl loaded, but it does come with the PPM utility.
Go to the command prompt and change to your Perl directory (eg c:\otrs\strawberryperl\perl\bin\). Now type the following:
This will get your perl version. If you have version 5.10, then enter the following to install mod_perl:
This will download and install mod_perl, and will most likely tell you that you dont have mod_perl.so in your Apache modules directory - it will then download that too, and ask you to enter the location to your Apache modules directory. Give the correct path, and once you hit enter it will complete the install.
Go to your Apache httpd.conf file and uncomment the following:
(See more details about installing mod_perl using PPM for other Perl versions here: http://cpan.uwinnipeg.ca/PPMPackages/10xx/)
Now when you run the support assessment in OTRS, all will be fine with mod_perl. I did find that after doing this, a new problem came up to do with Apache::DBI. To solve this, you need to edit "\otrs\OTRS\scripts\apache2-perl-startup.pl" and uncomment the following lines:
Obviously you need to set the database parameters correctly for DBI - make sure that the database name, the user and password is correct.
Go to the command prompt and change to your Perl directory (eg c:\otrs\strawberryperl\perl\bin\). Now type the following:
Code: Select all
perl -v
Code: Select all
ppm install http://cpan.uwinnipeg.ca/PPMPackages/10xx/mod_perl.ppd
Go to your Apache httpd.conf file and uncomment the following:
Code: Select all
LoadModule perl_module modules/mod_perl.so
Now when you run the support assessment in OTRS, all will be fine with mod_perl. I did find that after doing this, a new problem came up to do with Apache::DBI. To solve this, you need to edit "\otrs\OTRS\scripts\apache2-perl-startup.pl" and uncomment the following lines:
Code: Select all
use Apache::DBI ();
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'password');
...
use DBD::mysql ();
use Kernel::System::DB::mysql;
Re: You should use FastCGI or mod_perl to increase... [SOLVE
Hi everyone!
i had 100% load by perl.exe, when i tap on [system configuration] for example & i found this topic (but previously i'm reinstall system), and now i have ither 100% CPU load by httpd.exe if i fix FastCGI... as davidbann said, or 100% CPU by perl.exe w/o fix...
otrs-2.4.7-win-installer-2.1.1. (WIN-2003x86, vmware virt machine), downloaded few weeks ago...
also i have no [ Support Assessment ] link now
any ideas? thanks
i had 100% load by perl.exe, when i tap on [system configuration] for example & i found this topic (but previously i'm reinstall system), and now i have ither 100% CPU load by httpd.exe if i fix FastCGI... as davidbann said, or 100% CPU by perl.exe w/o fix...
otrs-2.4.7-win-installer-2.1.1. (WIN-2003x86, vmware virt machine), downloaded few weeks ago...
also i have no [ Support Assessment ] link now
any ideas? thanks