New Install - mismatched tag 'script'

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cwaters
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Posts: 3
Joined: 28 Feb 2011, 22:03
Znuny Version: 3.05

New Install - mismatched tag 'script'

Post by cwaters »

Trying to install OTRS 3.0.6 (from the official site) on CentOS 5.5 for the first time and am getting the following error at the first attempt to login. Was having the same problem with 3.0.5 on both CentOS and from source on Ubuntu. Any assistance is greatly appreciated.



Software error:
mismatched tag 'script'

From Apache's error_log:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Mar 3 12:20:36 2011

Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback!

Traceback (2469):
Module: Kernel::System::XML::XMLParse (v1.105) Line: 756
Module: Kernel::System::XML::XMLParse2XMLHash (v1.105) Line: 604
Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86
Module: Kernel::Modules::AgentDashboard::_Element (v1.24) Line: 458
Module: Kernel::Modules::AgentDashboard::Run (v1.24) Line: 307
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 45
Module: (eval) (v1.89) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Thu Mar 3 12:20:36 2011] Lite.pm: Subroutine XML::Parser::Lite::_parse_re redefined at /opt/otrs/Kernel/cpan-lib/XML/Parser/Lite.pm line 143.
[Thu Mar 03 12:20:36 2011] [error] [Thu Mar 3 12:20:36 2011] Lite.pm: mismatched tag 'script'\n



Additional information:
otrs.noarch 3.0.6-01 installed

[root@otrs bin]# ./otrs.CheckModules.pl
o CGI............................ok (v3.50)
o Crypt::PasswdMD5...............ok (v1.3)
o CSS::Minifier..................ok (v0.01)
o Date::Format...................ok (v2.22)
o Date::Pcalc....................ok (v1.2)
o DBI............................ok (v1.52)
o DBD::mysql.....................ok (v3.0007)
o Digest::MD5....................ok (v2.36)
o Digest::SHA::PurePerl..........ok (v5.48)
o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
o GD.............................ok (v2.44)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o JavaScript::Minifier...........ok (v1.05)
o JSON...........................ok (v2.50)
o JSON::PP....................ok (v2.27103)
o JSON::XS....................ok (v2.27)
o LWP::UserAgent.................ok (v2.033)
o Mail::Internet.................ok (v2.07)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.01)
o MIME::Base64...................ok (v3.07)
o MIME::Tools....................ok (v5.428)
o ModPerl::Util..................ok (v2.000004)
o Apache::DBI.................ok (v1.09)
o Apache2::Reload.............ok (v0.11)
o Net::DNS.......................ok (v0.59)
o Net::POP3......................ok (v2.29)
o Net::IMAP::Simple..............ok (v1.2017)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.15)
o Net::SMTP::SSL..............ok (v1.01)
o Net::SMTP::TLS::ButMaintainedok (v0.13_01)
o Net::LDAP......................ok (v0.4001)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.033)
o SOAP::Lite.....................ok (v0.710.08)
o Text::CSV......................ok (v1.21)
o Text::CSV_PP................ok (v1.29)
o Text::CSV_XS................ok (v0.80)
o XML::Parser....................ok (v2.34)
CentOS 5.5 (i386 VBox Guest)
OTRS 3.0.6
mysql-server.i386 5.0.77-4.el5_5.4
cwaters
Znuny newbie
Posts: 3
Joined: 28 Feb 2011, 22:03
Znuny Version: 3.05

Re: New Install - mismatched tag 'script'

Post by cwaters »

Is anyone else experiencing this? At one point, I was able to login and create a new account. That account seems to be able to login correctly. I created another account which fails the same way as the root@localhost account with the mismatched tag 'script' error. This seems like it means malformed xml somewhere but I don't know where to look. If anyone can point me in the right direction, it would be appreciated.
CentOS 5.5 (i386 VBox Guest)
OTRS 3.0.6
mysql-server.i386 5.0.77-4.el5_5.4
cwaters
Znuny newbie
Posts: 3
Joined: 28 Feb 2011, 22:03
Znuny Version: 3.05

Re: New Install - mismatched tag 'script'

Post by cwaters »

This issue persists. I also get the same problem when trying to access the Package Manager. I can usually get in with a few page reloads but something is definately not right. I rebuilt with the 3.0.6 rpm on real hardware and this is still happening. I can't be the only one who is experiencing this.
CentOS 5.5 (i386 VBox Guest)
OTRS 3.0.6
mysql-server.i386 5.0.77-4.el5_5.4
sgw
Znuny newbie
Posts: 32
Joined: 22 Sep 2011, 16:39
Znuny Version: 5.0.7
Real Name: Stefan Weichinger
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Re: New Install - mismatched tag 'script'

Post by sgw »

I see the same issues here. Did you find a solution?
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