Stop customers being able to view closed tickets

Moderator: crythias

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MichaelR
Znuny expert
Posts: 250
Joined: 12 Oct 2010, 01:35
Znuny Version: 3.0.9
Company: LRS Health

Stop customers being able to view closed tickets

Post by MichaelR »

Really noob question I know, I swear I saw a config option for it, but for the life of me I cannot find it...

Anyone know where I can change this?

Cheers,
Michael
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks :)
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crythias
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Re: Stop customers being able to view closed tickets

Post by crythias »

It's not a noob question. It's actually not been asked. Some of the point of the idea of a ticket tracking system is so users can have logs of when they've asked a question before and what the resolution was. If you're not interested in a customer being able to reply and re-open a closed ticket, that can be handled through SysConfig or ACL. Likewise, ACL or visible state types might be chosen for the Customer Interface in SysConfig.
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MichaelR
Znuny expert
Posts: 250
Joined: 12 Oct 2010, 01:35
Znuny Version: 3.0.9
Company: LRS Health

Re: Stop customers being able to view closed tickets

Post by MichaelR »

Thanks for that, and yeah I will have to think about that. Just thought there might of been a sysconfig option!

Cheers,
Michael
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks :)
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