Auto-response and including inline images

[MichaelR]

Hey,

A customer sends an email in through the postmaster mailbox, and it gets converted into a ticket and an Auto-Response is sent out.

In the article that contains the customer's email, they have a signature with a picture, which displays fine within OTRS.
But any other communication that contains their original email with the picture, doesn't display this picture, instead it's

Code: Select all

[cid:image001.png@01CBF510.3865F940]<http://intranet/>

Which is a tad annoying when customers get an automatic response to their ticket that contains weird code and a link to 'intranet'

Is there somewhere in the sysconfig this can be changed? Or just simply turned off?

Extra Details:
Attachments/Articles are stored in the FS

Cheers,
Michael

[chrish]

Got the same Issue in OTRS 3.1.1
Is there any Solution?
The inline pictures are displayed well on manual response or email ticket creation. Just on auto response they are fitted.

Greetz Chris