Hi all,
i want to know if there is any way to modify the text of a ticket (even a simple note or the body).
I have searched all over the options, but the only way was to do a query on the db (but it's not really user friendly and for each stupid thing i have to do extra work).
Can anyone support me?
Thanks in advance
Modify the text of an open ticket
Moderator: crythias
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ferrosti
- Znuny superhero
- Posts: 723
- Joined: 10 Oct 2007, 14:30
- Znuny Version: 3.0
- Location: Hamburg, Germany
Re: Modify the text of an open ticket
This is not possible, since OTRS claims to be revision safe, which means it does not allow make any changes to its data.
openSuSE on ESX
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
IT-Helpdesk: OTRS 3.0
Customer Service: OTRS 3.0 (upgraded from 2.3)
Customer Service (subsidiary): OTRS 3.0
+additional test and development systems
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yuri0001
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: Modify the text of an open ticket
And rightly so. Nobody can't edit ticket text not only for safe, but Ideologically
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: Modify the text of an open ticket
Ok, thanks for your answer...
It was a request from my agents.
It was a request from my agents.