ITSM - DynamicFieldITSMConfigItem vs. Notification
ITSM - DynamicFieldITSMConfigItem vs. Notification
Hello Colleagues,
I need some support and I hope somebody can answer me.
We are using OTRS 5.x and succesfully installed the "DynamicFieldITSMConfigItem" add-on. If we create a new ticket all is works perfectly, we can see the customer from CMDB ...everybody was happy.
...but....
We want to have this field information in the notification as well.
If we put the <OTRS_TICKET_DynamicField_URC> code into the outgoing mail, the result is only a number:
This number is the last two character of the CMDB menu -> CONFIGITEM column.
Can someone help me, how can we see the full field information instead of this number?...soo see "Széchenyi István Gimnázium" instead of 93.
Thank you so much. Istvan
I need some support and I hope somebody can answer me.
We are using OTRS 5.x and succesfully installed the "DynamicFieldITSMConfigItem" add-on. If we create a new ticket all is works perfectly, we can see the customer from CMDB ...everybody was happy.
...but....
We want to have this field information in the notification as well.
If we put the <OTRS_TICKET_DynamicField_URC> code into the outgoing mail, the result is only a number:
This number is the last two character of the CMDB menu -> CONFIGITEM column.
Can someone help me, how can we see the full field information instead of this number?...soo see "Széchenyi István Gimnázium" instead of 93.
Thank you so much. Istvan
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- Znuny superhero
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- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
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Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
<OTRS_TICKET_DynamicField_URC_Value>
My Github
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Cant Update Package Anymore ? Check This
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Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
It works! Thank you!
Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
Dear Colleagues,
Is it possible, that after the DynamicFieldITSMConfigitem (5.0.10.) installation, I am unable to edit the CMDB database?
I tried to create new and modify exists elements (all permission OK), but after if I click to "SEND" nothings happened.
Any idea would be great.
Thank you in advance.
Istvan
Is it possible, that after the DynamicFieldITSMConfigitem (5.0.10.) installation, I am unable to edit the CMDB database?
I tried to create new and modify exists elements (all permission OK), but after if I click to "SEND" nothings happened.
Any idea would be great.
Thank you in advance.
Istvan
-
- Znuny superhero
- Posts: 635
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
OTRS v5.0.x?
may be bug https://bugs.otrs.org/show_bug.cgi?id=12409
updating to latest release should be good
may be bug https://bugs.otrs.org/show_bug.cgi?id=12409
updating to latest release should be good
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
Hi Skullz,
Thank you for your tip.
OTRS = 5.0.11
My DynamicField version is 5.0.10 but maybe exits 5.0.15.....unfortunatly I didn't find it...
Do you have a link maybe?
Thanks a lot.
Istvan
Thank you for your tip.
OTRS = 5.0.11
My DynamicField version is 5.0.10 but maybe exits 5.0.15.....unfortunatly I didn't find it...
Do you have a link maybe?
Thanks a lot.
Istvan
Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
Dear Skullz,
I updated the following packages:
- ITSMConfigurationManagement 5.0.15
- ITSMCore 5.0.15
- ImportExport 5.0.15
- GeneralCatalog
All works! Thank you Skullz!
I updated the following packages:
- ITSMConfigurationManagement 5.0.15
- ITSMCore 5.0.15
- ImportExport 5.0.15
- GeneralCatalog
All works! Thank you Skullz!
Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
Dear Colleagues,
One more question. Do I have any chance to import from the CMDB Database a Description field (red mark) into the outgoing mail?
I successfully added (Dynamicfield) the client name with Skullz code, but I do not know, that possible to add any other fields like "description" field.
I would be greatful if someone can give me a solution.
Thank you. Istvan
One more question. Do I have any chance to import from the CMDB Database a Description field (red mark) into the outgoing mail?
I successfully added (Dynamicfield) the client name with Skullz code, but I do not know, that possible to add any other fields like "description" field.
I would be greatful if someone can give me a solution.
Thank you. Istvan
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- Znuny superhero
- Posts: 635
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
i dont think this possible without development.
since DynamicField_URC contains the ID of the config item, you MAY :
1. use Generic Ageneric, upon DynamicField_URC update or ticket create or any event, execute custom module
2. This custom module should get the ticket details first including DynamicField_URC value,
get the details of config item based on based on the ID ( DynamicField_URC value),
the update back any ticket dynamic field with any config item information.
**this is just the idea**
you should refer ticket api and config item api
since DynamicField_URC contains the ID of the config item, you MAY :
1. use Generic Ageneric, upon DynamicField_URC update or ticket create or any event, execute custom module
2. This custom module should get the ticket details first including DynamicField_URC value,
get the details of config item based on based on the ID ( DynamicField_URC value),
the update back any ticket dynamic field with any config item information.
**this is just the idea**
you should refer ticket api and config item api
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
Re: ITSM - DynamicFieldITSMConfigItem vs. Notification
Thank you Skullz!
I think we need to skip this idea.
You helped a lot.
Thank you again.Istvan
I think we need to skip this idea.
You helped a lot.
Thank you again.Istvan