how we can hide a freetext field from selected queue only?

[dileep0358]

dear community

i have enabled a freetext field.this free text field is not required in some queue.
how we can hide this free field from some queue where it is not required?


regards,
dileep kumar singh

[dileep0358]

dear community,
please response...........

[jojo]

this will require some development.

It seems that you expect a short time reaction here, you should consider buying some commercial support

[dileep0358]

thanks for reply
can i do this with the ACL properties of otrs?

[jojo]

ACLs won't hide.

[crythias]

viewtopic.php?f=60&t=8032

[kiki]

I do what you indicate in your link and it worksnicely, but only in CustomerTicketMessage.dtl.
How to make it effective in AgentTicketPhone.dtl?
I so tried to do this in AgentTicketPhone.dtl but does not work.

Thanks in advance.

[crythias]

Code: Select all

<script type="text/javascript">//<![CDATA[
    $('#Dest').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'Dest', ['NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'TicketFreeText1', 'TicketFreeText2', 'TicketFreeText3', 'TicketFreeText4', 'TicketFreeText5', 'TicketFreeText6', 'TicketFreeText7', 'TicketFreeText8', 'TicketFreeText9', 'TicketFreeText10', 'TicketFreeText11', 'TicketFreeText12', 'TicketFreeText13', 'TicketFreeText14', 'TicketFreeText15', 'TicketFreeText16', 'To', 'Cc', 'Bcc']);
<!-- put stuff here -->

<!-- done -->
    });
//]]></script>

viewtopic.php?f=60&t=8032#p43215

[kiki]

Hi crythias thanks for your answer, i tried adding the code in AgentTicketPhone.dtl, but does not work, my code is as follows:

Code: Select all

<!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    $('#Dest').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'Dest', ['TypeID', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'DynamicField_myfield', 'To', 'Cc', 'Bcc']);
############ my addition ##############
Core.Agent.InitFocus();
function nonetext() {
   document.compose.Subject.value = "";
   document.compose.RichText.value = "";
   document.getElementById('DynamicField_myfield').style.display = 'none';
   document.getElementById('LabelDynamicField_myfield').style.display = 'none';
   }
switch ($('#Dest').val() ) { 
case "75\|\|MyQueue": // need to slash escape the pipes
nonetext();
document.getElementById('DynamicField_myfield').style.display = 'block';
document.getElementById('LabelDynamicField_myfield').style.display = 'block';
break;
default:
 nonetext();
}
############ END of my addition ############
	});
//]]></script>
<!--dtl:js_on_document_complete-->

What am I doing wrong? Thanks in advance.