when i am migrating otrs from 3.0.1 to 3.1.5 i am getting following error-
Code: Select all
Step 6 of 24: Migrate article free fields to dynamic fields...
DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478.
>> Can't write /var/log/otrs.log.2012-6: Permission denied <<
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Jun 27 00:40:29 2012
Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket'
Traceback (30635):
Module: main::_IsFreefieldsMigrationAlreadyDone (v1.85) Line: 417
Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 109
DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478.
>> Can't write /var/log/otrs.log.2012-6: Permission denied <<
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Jun 27 00:40:29 2012
Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article'
Traceback (30635):
Module: main::_IsFreefieldsMigrationAlreadyDone (v1.85) Line: 422
Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 109
Free fields were deleted, migration is already done!
done.
Step 7 of 24: Verify if ticket data was successfully migrated...
DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478.
>> Can't write /var/log/otrs.log.2012-6: Permission denied <<
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Jun 27 00:40:29 2012
Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket'
Traceback (30635):
Module: main::_IsFreefieldsMigrationAlreadyDone (v1.85) Line: 417
Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 117
DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478.
>> Can't write /var/log/otrs.log.2012-6: Permission denied <<
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Jun 27 00:40:29 2012
Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article'
Traceback (30635):
Module: main::_IsFreefieldsMigrationAlreadyDone (v1.85) Line: 422
Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 117
Free fields were deleted, migration is already done!
done.
DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478.
>> Can't write /var/log/otrs.log.2012-6: Permission denied <<
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Jun 27 00:40:29 2012
Message: MySQL server has gone away, SQL: 'SELECT freekey1, freetext1, freetime1 FROM ticket'
Traceback (30635):
Module: main::_IsFreefieldsMigrationAlreadyDone (v1.85) Line: 417
Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 125
DBD::mysql::db do failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 478.
>> Can't write /var/log/otrs.log.2012-6: Permission denied <<
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Jun 27 00:40:29 2012
Message: MySQL server has gone away, SQL: 'SELECT a_freekey1, a_freetext1 FROM article'
Traceback (30635):
Module: main::_IsFreefieldsMigrationAlreadyDone (v1.85) Line: 422
Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 125
Step 8 of 24: Verify if article data was successfully migrated... Free fields were deleted, migration is already done!
done.
DBD::mysql::st execute failed: MySQL server has gone away at /opt/otrs/Kernel/System/DB.pm line 618.
>> Can't write /var/log/otrs.log.2012-6: Permission denied <<
ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Wed Jun 27 00:40:29 2012
Message: MySQL server has gone away, SQL: 'SELECT id, name, field_order FROM dynamic_field ORDER BY field_order, id'
Traceback (30635):
Module: Kernel::System::DynamicField::DynamicFieldList (v1.56.2.1) Line: 720
Module: main::_MigrateFreeFieldsConfiguration (v1.85) Line: 1095
Module: scripts/DBUpdate-to-3.1.pl (v1.85) Line: 139
Can't use an undefined value as a HASH reference at scripts/DBUpdate-to-3.1.pl line 1100.regards,
dileep singh