I need to get all tickets where responsible is specific person. There is Web Service method http://otrs.github.io/doc/api/otrs/stab ... ch.pm.html where we can specify ResponsibleIDs. But, unfortunately I can't find way how to get Responsible ID via Web Service or even via Administration panel. E.g. in administration panel you can see agent e-mail and some other information, but there is no ID of an agent. If I use e-mail instead of ID number - I just get null TicketSearch response.

Please, help.