[SOLVED] Create a session

[jafumega27]

Hello,

I'm creating a website to use certain functions of OTRS.
What I want to do is that those who use my website when they are using OTRS functions I'll forwards them to customer page, but when I do it asks the customer to enter the password again. Is there any way the customer does not have to put credentials again?

[RStraub]

You might be able to do so with Signle-Sign-On, but I have no experience on that matter.

Another possibility is, to use the OTRS API, create a session for that user and redirect him to the dashboard with the session ID dynamically added to the URL.

So first step, use "CreateSessionID" from this package:
http://otrs.perl-services.de/docs/otrs/ ... ssion.html

then forward him to:

Code: Select all

http://YourURLHere/otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets&OTRSCustomerInterface=SessionID

[jafumega27]

You might be able to do so with Signle-Sign-On, but I have no experience on that matter.

Another possibility is, to use the OTRS API, create a session for that user and redirect him to the dashboard with the session ID dynamically added to the URL.

So first step, use "CreateSessionID" from this package:
http://otrs.perl-services.de/docs/otrs/ ... ssion.html

then forward him to:

Code: Select all

http://YourURLHere/otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets&OTRSCustomerInterface=SessionID

this is my PHP code for session

Code: Select all

class genericWebservice{
 
private $soapURL = "http://172.X.X.X//otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector/";
private $soapNamespace = "http://www.172.X.X.X.org/TicketConnector/";
private $soapUsername = "XXXXXXXX";
private $soapPass = "YYYYYYY";
private $process, $customerID, $client;
 
public function __construct($process, $customerID, $password){
$this->process = $process;
$this->userID = $customerID;
$this->customerID = $customerID;
$this->password = $password;
}
 
public function testConnection(){
$client = new SoapClient(null, array(
'location'  => $this->soapURL,
'uri'       => $this->soapNamespace,
'trace'     => 1,
'style'     => SOAP_RPC,
'use'       => SOAP_ENCODED));
$this->client = $client;
return $client;
}
 
public function select(){
 
if($this->process == "SessionCreate")
$this->SessionCreate();
else
echo "ERRO Não entrou em SessionCreate"; // for future add on function
}
 
public function SessionCreate(){
	
$SessionID = $this->client->__soapCall('SessionCreate',array(
		new SoapParam($this->customerID, "UserLogin"),
		new SoapParam($this->password, "Password"),
		));
echo var_dump($SessionID);
echo "<br/>";
echo "<br/>";
echo "<br/>";

}
}
?>

but when i try to use it, give me this error, and is a valid user whith a valid password :

[eandrex]

UserLogin => For Agents
CustomerUserLogin => Customers.

Try changing UserLogin to CustomerUserLogin

[jafumega27]

UserLogin => For Agents
CustomerUserLogin => Customers.

Try changing UserLogin to CustomerUserLogin

Works, Thanks a lot =)