Hello Everyone
first time we using OTRS 5 and seems is working fine (thanks OTRS).
now we need to retrieve information from Url based on TT# on the subject
for example some time I received email ~ OTRS (ticket) from support team they put in the subject something like (customer have issue .. TT #443556) and based on this number (443556) I've link contain all customer information for it from my local server like
http://1.2.3.4/customerid.php?=443556
I need to fetch those info and put in the body of this Ticket to be something like
--------------
Ticket#2017113766001235 — customer have issue TT #443556
body:
hello team this customer (ID 443556) have issue
name: john
company: bla bla
telphone: +345223
--------------------
it can be done ?