Hi!, i new in OTRS, i was using a free version of OTRS, and i looking for the way to use a custom customers form.
The original form i think that have a little options to make a new ticket.
Is possible to customize field avaliables on the ticket creation for customers???
Many thanks
Customize new ticket to customers form?
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- Znuny newbie
- Posts: 21
- Joined: 30 Aug 2019, 19:06
- Znuny Version: 6.0.15
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- Administrator
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- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Customize new ticket to customers form?
Hi,
Use process ticket for this.
- Roy
Use process ticket for this.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 21
- Joined: 30 Aug 2019, 19:06
- Znuny Version: 6.0.15
Re: Customize new ticket to customers form?
Many thanks.
Where is this option on OTRS admin section?. That exist?
Thanks!
Where is this option on OTRS admin section?. That exist?
Thanks!