0. curl "http://my_private_ip/otrs/nph-genericinterface.pl/Webservice/REST/TicketCreate?UserLogin=user&Password=pass" -H "Content-Type: application/json" -d "{\"Ticket\":{\"Title\":\"REST Create IONUT SALCIANUS\", \"Type\": \"Unclassified\", \"UserFirstname\":\"ionut\",\"Queue\":\"Tech\",\"State\":\"open\",\"Priority\":\"3 normal\",\"CustomerUser\":\"ionutionro@gmail.com\"},\"Article\":{\"Subject\":\"IONUT SALCIANU\",\"From\":\"mysytem@mysystem.com\",\"CommunicationChannel\":\"Email\",\"SenderType\":\"agent\",\"IsVisibleForCustomer\":\"1\",\"Body\":\"zone BODY zone \",\"ContentType\":\"text/plain; charset=utf-8\"}}" -X POST
(I created a REST WEB SERVICE from OTRS interface with TicketCreate operation)
1. ticket was created
2, notification was created, but some tags like <OTRS_CUSTOMER_BODY>, or <OTRS_NOTIFICATION_RECIPIENT_UserFirstname> and maybe others are not replaceable, in notification, so I want that body from the ticket created to be visible in body of notification, but appear jus "No body" and other tags missing.
If somebody can help with this, we'll be good, Thanks all !
They show like :
==========================================================
Hi -,
ticket [Ticket#2020102897000362] has been created in queue Tech.
Customer name:ionutionro@gmail.com wrote:
Body: No Body
Created date: 10/28/2020 10:28 (UTC)
============================================================
Template zone:
Hi <OTRS_NOTIFICATION_RECIPIENT_UserFirstname>,
ticket [<OTRS_CONFIG_Ticket::Hook><OTRS_CONFIG_Ticket::HookDivider><OTRS_TICKET_TicketNumber>] has been created in queue <OTRS_TICKET_Queue>.
Customer name:<OTRS_CUSTOMER_REALNAME> wrote:
Body: <OTRS_CUSTOMER_BODY>
Created date: <OTRS_TICKET_Created>
<OTRS_TICKET_Title[30]>
