Hi All,
I am facing issue that for only one user this is happening
UserTheme variable is not setting up in Sessions variable.
So other customized selected theme is not selected. Which is leading to
/opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentPhoneTicket.tt
rather customized one
/opt/otrs/Kernel/Output/HTML/Templates/myTheme/AgentPhoneTicket.tt
Correct customized theme is selected by user using user preferences.
Please help why?
For other users/agents right theme is picked up.