Where is the phoneTicket File.

[cbravo]

What I want to do is change the owner of the ticket for each ticket created. Currently when I create a phone ticket the owner of the ticket is the person who created it (even tho is not locked). What I wanna do is make the owner of the ticket the default account. Where is the file for phone tickets located?

[jojo]

thats not so simple to do.

You can set another owner on ticket creation, but the ticket will be locked to this agent. If you are not setting a specific agent the ticket is not locked, so there is no need to assign it to system user, as all agents will see the ticket and can work on it