Hi, we've released following OTRS community modules for OTRS 5:
ITSM-CIAttributeCollection 5.0.0
CustomerCompanyImportExport 5.0.0
CustomerUserImportExport 5.0.0
FAQImportExport 5.0.0
ServiceImportExport 5.0.0
UserImportExport 5.0.0
TemplateX 5.0.0
You can download them for free at: http://www.cape-it.de/download-modules or at OPAR.
Thanks in advance for your feedback!
Greetings, Anna
ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5
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- Znuny advanced
- Posts: 115
- Joined: 14 Nov 2011, 10:11
- Znuny Version: 3.3.x
- Real Name: Anna Brakoniecka
ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5
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Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
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Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
https://www.xing.com/companies/c.a.p.e.itgmbh
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- Znuny newbie
- Posts: 2
- Joined: 29 Jun 2016, 10:33
- Znuny Version: 4 / 5
- Real Name: Andreas
- Company: Sulzer GmbH
Re: ITSM-CIAttributeCollection + Import-Export-Extensions for OTRS 5
Hello Anna,
we are using ITSM-CIAttributeCollection on OTRS5.
I expand the Computer Class with
--
{
Key => 'Location',
Name => 'Asset Location',
Searchable => 1,
Input => {
Type => 'CIClassReference',
ReferencedCIClassName => 'Location',
ReferencedCIClassLinkType => 'Includes',
ReferencedCIClassLinkDirection => 'Reverse',
ReferencedCIClassReferenceAttributeKey => 'SerialNumber',
SearchInputType => 'AutoComplete',
},
},
--
and the link is working while create a new CI (Computer) and also the export is working well.
But during the import the location will always change and set to the location with the lowest id.
The biggest problem is manually linked CIs will be overwritten and changed to a wrong location.
The same happens using OTRS4...
Do you have any clue?
Best regards
Andreas
we are using ITSM-CIAttributeCollection on OTRS5.
I expand the Computer Class with
--
{
Key => 'Location',
Name => 'Asset Location',
Searchable => 1,
Input => {
Type => 'CIClassReference',
ReferencedCIClassName => 'Location',
ReferencedCIClassLinkType => 'Includes',
ReferencedCIClassLinkDirection => 'Reverse',
ReferencedCIClassReferenceAttributeKey => 'SerialNumber',
SearchInputType => 'AutoComplete',
},
},
--
and the link is working while create a new CI (Computer) and also the export is working well.
But during the import the location will always change and set to the location with the lowest id.
The biggest problem is manually linked CIs will be overwritten and changed to a wrong location.
The same happens using OTRS4...
Do you have any clue?
Best regards
Andreas