Hi,
Is it possible to autofill ticket subject and text field when closing ticket
or remove requirement to input something on both fields?
We get lots of tickets that need no comments or anything and just need to be closed.
Autofill ticket subject and text field on close
Moderator: crythias
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- Znuny guru
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- Real Name: Renée Bäcker
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Re: Autofill ticket subject and text field on close
http://opar.perl-services.de/dist/QuickClose might be interesting for you. If you define some reasons why a ticket gets closed, you'll get a dropdown in the ticket zoom. Then just select a reason in that dropdown and the ticket gets closed (also works on ticket overviews)
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Autofill ticket subject and text field on close
Thanks!
This was just what I was looking for
This was just what I was looking for
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Re: Autofill ticket subject and text field on close
Hi,
I set the closing note to "not mandatory" here:
"Sysconfig-->Ticket::Frontend::AgentTicketClose###NoteMandator" change it to "no" to close the ticket without note.
Regards,
Amedina
I set the closing note to "not mandatory" here:
"Sysconfig-->Ticket::Frontend::AgentTicketClose###NoteMandator" change it to "no" to close the ticket without note.
Regards,
Amedina
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- Znuny advanced
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Re: Autofill ticket subject and text field on close
Hi amedina,
Does the said add on available / will work on OTRS 5.*.*? Thanks in advance
Does the said add on available / will work on OTRS 5.*.*? Thanks in advance
OTRS 5.0.3-01 - MySql - SLES -
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- Znuny guru
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- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
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- Contact:
Re: Autofill ticket subject and text field on close
Yes, QuickClose is already available for OTRS5
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Re: Autofill ticket subject and text field on close
Thanks for the answer.reneeb wrote:Yes, QuickClose is already available for OTRS5
OTRS 5.0.3-01 - MySql - SLES -