CC in customer.pl
Moderator: crythias
CC in customer.pl
Hi! Is it possible create CC field on a customer page? I cannot divide users into several companies. We are all in the same company.
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Re: CC in customer.pl
Hi,
What is your intention/the use case?
- Roy
What is your intention/the use case?
- Roy
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Re: CC in customer.pl
We have two shifts, night shift need to know about day tickets and their status. E.g. there can be network problems during the day, which can also continue at night. Another shift should know about this, now we use a CC in mail client, but this cannot be done through the customer form.
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Re: CC in customer.pl
Hi,
This could be managed with company tickets. They are shown to all customer users who share the same customer id(s).
- Roy
This could be managed with company tickets. They are shown to all customer users who share the same customer id(s).
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: CC in customer.pl
Yes, and this is problem. All users in same(our) company and can view all created tickets! Need somehow share tickets with users without giving full access. Otrs have only one parameter "Ticket::Frontend::CustomerDisableCompanyTicketAccess". I can disable or enable company tickets :\
Re: CC in customer.pl
i do not know a solution without commercial add ons...
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Re: CC in customer.pl
Customer Group membership can reduce the number of people who have "Company Ticket" access.
Create a group such as "CompanyTicketViewers" and then apply it to the Module
CustomerFrontend::Module###CustomerTicketOverview
find "Company Tickets" and add the group CompanyTicketViewers to it.
Then use Customer User <-> Groups to assign appropriate group membership (say, for VIPs/Managers).
This isn't perfect, but it significantly reduces who has access to Company Tickets.
It also doesn't CC or Watch tickets, but it is visible (only) to those who are in the CompanyTicketViewers group. But it's not able to be as granular as which customers are visible, or which tickets are visible.
or
Ticket::Frontend::CustomerDisableCompanyTicketAccess
Create a group such as "CompanyTicketViewers" and then apply it to the Module
CustomerFrontend::Module###CustomerTicketOverview
find "Company Tickets" and add the group CompanyTicketViewers to it.
Then use Customer User <-> Groups to assign appropriate group membership (say, for VIPs/Managers).
This isn't perfect, but it significantly reduces who has access to Company Tickets.
It also doesn't CC or Watch tickets, but it is visible (only) to those who are in the CompanyTicketViewers group. But it's not able to be as granular as which customers are visible, or which tickets are visible.
or
Ticket::Frontend::CustomerDisableCompanyTicketAccess
I don't know what use this is if it makes Company Tickets just like normal tickets.This option will deny the access to customer company tickets, which are not created by the customer user.
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