I've recently inherited an operation OTRS 5.0.3 environment which has been in use for some years. There has been no documentation of the configuration of this OTRS environment.
I've managed to get myself fairly familiar with it and I'm currently working on creating some automated process via process tickets. However running in to a few minor preferences issues on which I could not find any documentation.
1. Formatting/Markup
I'm creating a new hire form and I'd like to do some formatting in the form of the process ticket, to make it look a little cleaner and easier to read with clear separations. Separations I would like are "Employee Details", "Hardware", "Applications", "Free entry". Please see the below screenshot. I was able to do some "formatting" for the "Hardware" section, because I set the description of the field "Copy Rights from" to "Hardware". Obviously this way of formatting is not ideal, so I'm wondering if there are any other ways in which I can separate the different sections in the form.
2. Show field based on checkbox
One thing I'd like, is that for example, based on if the customer checked the "Desktop" checkbox field, another field should become visible asking the location where the desktop needs to be placed. I'd like to do this in the form of 3 dropdown fields. For example:
- If the customer checks the Desktop checkbox, a dropdown should become available with options "Building 1, Building 2".
- Based on the customers selection in the dropdown another field should become visible, listing the amount of floors in that building.
- Based on selecting the floor, another dropdown list should become visible showing each room on that floor for selection.
Thank you in advance for any answers.