Hi,
I would like to add a FAQ reference to certain tickets.
Using genericagent, I could use TicketCreate and filters to select the tickets I want.
But as far as I know, I have no actual way to add a reference to a ticket.
Does anyone have an idea how I could add a link to an FAQ item using genericagent? (or the next best option)
GenericAgent, Add FAQ article on TicketCreate
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Re: GenericAgent, Add FAQ article on TicketCreate
As far as i know, only can be done with some development by writing a custom module since generic agent has a capability to execute module.
Possible involved api : https://doc.znuny.org/doc/api/otrs/6.0/ ... ml#LinkAdd
Possible involved api : https://doc.znuny.org/doc/api/otrs/6.0/ ... ml#LinkAdd
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Re: GenericAgent, Add FAQ article on TicketCreate
Hi,
At least the add-on Znuny4OTRS-Repo offers to link via otrs.Console.pl
With a little bit bash magic you can achieve your goal.
- Roy
At least the add-on Znuny4OTRS-Repo offers to link via otrs.Console.pl
With a little bit bash magic you can achieve your goal.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?