hi there,
is there any way to merge bounce e-mails into the originating ticket?
Right now I am getting bounces with "Returned mail: see transcript for details" means smtp 550 error as new tickets. Sadly the originating ticket is not getting reopened for this and this is causing issues, that clients complain that there is no repsonse.
any idea how to merge bounce emails into the originating tickets automatically?
looks similar to this, except I cannot modify the mailserver itself. Is it possible on OTRS to do this?
viewtopic.php?f=62&t=33062&p=134433&hil ... ce#p134433
viewtopic.php?f=62&t=30633&p=124501&hil ... ce#p124501
Merge "Returned mail: see transcript for details" bounce e-mails
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Merge "Returned mail: see transcript for details" bounce e-mails
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Re: Merge "Returned mail: see transcript for details" bounce e-mails
bump
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Re: Merge "Returned mail: see transcript for details" bounce e-mails
Did you test with activated PostMaster::CheckFollowUpModule###0200-References setting? And OTRS 5 is outdated. You should upgrade to latest Znuny version.
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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Re: Merge "Returned mail: see transcript for details" bounce e-mails
No did not know this feature. I checked the docs to understand the Settings, but sadly it is not clear to me what and how I shall configure here and how it works.
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users