Dear all
I have a new problem, please help!
Dashboard-TicketQueueOverview refresh often fails to refresh automatically.even if it can refresh,the time interval is also irregular.
Please see the attachment for related settings. I didn't find the browser refresh option in Znuny settings.
My Znuny veriosn is 6.035 and my browser is Chrome.
Can you give me some advice!
Thank you for your help!
Dashboard-TicketQueueOverview refresh problem
Moderator: crythias
Dashboard-TicketQueueOverview refresh problem
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Re: Dashboard-TicketQueueOverview refresh problem
I'd check developer console in browser for any error.
Then checked if post is sending after configured time for user.
Then checked if post is sending after configured time for user.
Re: Dashboard-TicketQueueOverview refresh problem
Thank for all help !
Sorry for my late response.
Chrome: 94.0.4606.81
OS:Windows10
Zunny:6.12
On the dashboard page, I select the ticket queue overview and some other widgets, and then refresh the page. Sometimes this widget can be triggered to refresh automatically, sometimes not, other widgets are running normally, such as my ticket, and the processed tickets are running normally . The problem that has been found is that the TargetNS.Get function in the Core.Config.js file has added an output debugging statement, as shown in the figure 1.jgp below.
And then we check the results in the browser Cansole, and find that when the variable ConfigLevel is wrong, the control information of QueueOverview cannot be obtained correctly, and when it is correct, it is as that shown in Figure 2.jpg.
When it is wrong, it is as that in Figure 3.jgp Please help to comment what we should do next to solve the problem?
Sorry for my late response.
Chrome: 94.0.4606.81
OS:Windows10
Zunny:6.12
On the dashboard page, I select the ticket queue overview and some other widgets, and then refresh the page. Sometimes this widget can be triggered to refresh automatically, sometimes not, other widgets are running normally, such as my ticket, and the processed tickets are running normally . The problem that has been found is that the TargetNS.Get function in the Core.Config.js file has added an output debugging statement, as shown in the figure 1.jgp below.
And then we check the results in the browser Cansole, and find that when the variable ConfigLevel is wrong, the control information of QueueOverview cannot be obtained correctly, and when it is correct, it is as that shown in Figure 2.jpg.
When it is wrong, it is as that in Figure 3.jgp Please help to comment what we should do next to solve the problem?
You do not have the required permissions to view the files attached to this post.
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- Administrator
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- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Dashboard-TicketQueueOverview refresh problem
Hi,
I did not see any debug output command in Core.Config.js from 6.1.2 Did you changed that file? What is the md5 sum of this file?
- Roy
I did not see any debug output command in Core.Config.js from 6.1.2 Did you changed that file? What is the md5 sum of this file?
- Roy
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Use a test system - always.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Dashboard-TicketQueueOverview refresh problem
Dear Roy
Thank you for your help !
To solve this problem, I added the following debugging code: "if (Keys=='QueueOverview') {console.log(ConfigLevel);alert(ConfigLevel[ConfigPrefix + Keys[KeyToken]])},". Through the chrome console output, I found that the QueueOverView object cannot be obtained correctly every time. When the data is obtained correctly, as shown in Figure 2.jpg , I can find the QueueOverView object in it.
When the data is obtained incorrectly, as shown in Figure 3.jpg , the QueueOverView object cannot be found in it. Therefore, events such as automatic refresh cannot be added, and the result is that QueueOverView cannot be automatically refreshed.
Thank you for your help !
To solve this problem, I added the following debugging code: "if (Keys=='QueueOverview') {console.log(ConfigLevel);alert(ConfigLevel[ConfigPrefix + Keys[KeyToken]])},". Through the chrome console output, I found that the QueueOverView object cannot be obtained correctly every time. When the data is obtained correctly, as shown in Figure 2.jpg , I can find the QueueOverView object in it.
When the data is obtained incorrectly, as shown in Figure 3.jpg , the QueueOverView object cannot be found in it. Therefore, events such as automatic refresh cannot be added, and the result is that QueueOverView cannot be automatically refreshed.
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