I'm using Znuny LTS 6.0.37, with the following setting (Frontend::Agent::View::TicketPhoneNew):
Ticket::Frontend::AgentTicketPhone###StateDefault = open
When I try to open a new ticket using "New phone ticket" from the tickets menu:
- if the language is set to english, the default state is open, so the settings work correctly
if the language is set to italiano, the default state is close, so the settings does not work correctly
Any suggestions?
Thanks,
Stefano