Hello,
is it possible to not create a customer when creating a ticket from a received e-mail? (my guess is no)
Secondly I read about handling spam by putting it in the "Junk" queue and then use the GenericAgent to delete those tickets. My understanding is that this might delete the tickets but the customer remains. Is that correct? If so, how can I also delete the corresponding customers (automatically)?
Thanks and best regards
Questions: Disable customer creation for e-mail/delete spam customers
Moderator: crythias
Re: Questions: Disable customer creation for e-mail/delete spam customers
I partially answer myself:
I misunderstood how customers and customer users are working. My current understanding is that no customer user or customer is created by default so that deleting the ticket is enough and no debris remains.
If I am wrong please correct me.
I misunderstood how customers and customer users are working. My current understanding is that no customer user or customer is created by default so that deleting the ticket is enough and no debris remains.
If I am wrong please correct me.
-
- Znuny superhero
- Posts: 629
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: Questions: Disable customer creation for e-mail/delete spam customers
Yes..
No customer user or customer (company) will be create when ticket coming from email, at least by default
No customer user or customer (company) will be create when ticket coming from email, at least by default
My Github
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English
OTRS CE/LTS Discord Channel
Cant Update Package Anymore ? Check This
Professional OTRS, Znuny & OTOBO services: efflux.de/en
Free and premium add-ons: English