Ticket informations

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lis9
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Posts: 67
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.3
Real Name: Daniel
Company: Komputronik S.A.

Ticket informations

Post by lis9 »

Hello!

I would like to ask for new behavior of Znuny 7.1.3.
In older versions, like 6.x on ticket zoom screen we could see ticket metadata on ticket informations widget (right upper side of ticket zoom). For instance informations like: owner, responsible and accounted time.
In Znuny 7.1.3 i have observed some new behavior and would like to ask why this happened. Sometimes ticket informations in ticket zoom are presented just like in 6.x on ticket informations widget, but sometimes (don't know why) these informations aren't presented there, but in article details instead. Can somebody explain?
Screenshot with article details please find attached.

Daniel
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lis9
Znuny newbie
Posts: 67
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.3
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Company: Komputronik S.A.

Re: Ticket informations

Post by lis9 »

Has no one encountered this behaviour of the Znuny 7.1?
Johannes
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Re: Ticket informations

Post by Johannes »

This looks totally wrong.

Default:
Monosnap 2021012710123456 - Zoom - Ticket - Znuny 2025-01-29 16-46-09.png
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lis9
Znuny newbie
Posts: 67
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.3
Real Name: Daniel
Company: Komputronik S.A.

Re: Ticket informations

Post by lis9 »

Should I report a bug on github?

Daniel
Johannes
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Re: Ticket informations

Post by Johannes »

Hi, If you are sure that this is not related to any modifications / packages, I think this would be a good idea.
Regards
lis9
Znuny newbie
Posts: 67
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.3
Real Name: Daniel
Company: Komputronik S.A.

Re: Ticket informations

Post by lis9 »

Thank you Johannes for your reply.
I've checked carefully the cause of this problem. The result of my investigation is bug #640 on GitHub.
In my opinion problem is with AccountingTime functionality. Every time I add some time units to the note, the ticket gets distorted. When I remove by hand accounted time from DB table, the ticket "magically" gets repaired.
Hope you investigate this.

Daniel
lis9
Znuny newbie
Posts: 67
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.3
Real Name: Daniel
Company: Komputronik S.A.

Re: Ticket informations

Post by lis9 »

Problem is with ITSMIncidentProblemManagement plugin (v. 7.1.1)
Deinstaling it fixes the problem.
root
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Re: Ticket informations

Post by root »

lis9 wrote: 13 Feb 2025, 11:59 Problem is with ITSMIncidentProblemManagement plugin (v. 7.1.1)
Deinstaling it fixes the problem.
Hello,

I installed the latest 7.1 with ITSMIncidentProblemManagement, and everything looks fine.

- Roy
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