Hello!
I would like to ask for new behavior of Znuny 7.1.3.
In older versions, like 6.x on ticket zoom screen we could see ticket metadata on ticket informations widget (right upper side of ticket zoom). For instance informations like: owner, responsible and accounted time.
In Znuny 7.1.3 i have observed some new behavior and would like to ask why this happened. Sometimes ticket informations in ticket zoom are presented just like in 6.x on ticket informations widget, but sometimes (don't know why) these informations aren't presented there, but in article details instead. Can somebody explain?
Screenshot with article details please find attached.
Daniel
Ticket informations
Moderator: crythias
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- Znuny newbie
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- Znuny Version: 7.1.3
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Ticket informations
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- Znuny newbie
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Re: Ticket informations
Has no one encountered this behaviour of the Znuny 7.1?
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Re: Ticket informations
This looks totally wrong.
Default:
Default:
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Re: Ticket informations
Should I report a bug on github?
Daniel
Daniel
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Re: Ticket informations
Hi, If you are sure that this is not related to any modifications / packages, I think this would be a good idea.
Regards
Regards
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Re: Ticket informations
Thank you Johannes for your reply.
I've checked carefully the cause of this problem. The result of my investigation is bug #640 on GitHub.
In my opinion problem is with AccountingTime functionality. Every time I add some time units to the note, the ticket gets distorted. When I remove by hand accounted time from DB table, the ticket "magically" gets repaired.
Hope you investigate this.
Daniel
I've checked carefully the cause of this problem. The result of my investigation is bug #640 on GitHub.
In my opinion problem is with AccountingTime functionality. Every time I add some time units to the note, the ticket gets distorted. When I remove by hand accounted time from DB table, the ticket "magically" gets repaired.
Hope you investigate this.
Daniel
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- Znuny newbie
- Posts: 67
- Joined: 13 Apr 2017, 11:27
- Znuny Version: 7.1.3
- Real Name: Daniel
- Company: Komputronik S.A.
Re: Ticket informations
Problem is with ITSMIncidentProblemManagement plugin (v. 7.1.1)
Deinstaling it fixes the problem.
Deinstaling it fixes the problem.
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Re: Ticket informations
Hello,
I installed the latest 7.1 with ITSMIncidentProblemManagement, and everything looks fine.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?