Broken CSS after migrating to Znuny 7.0.19 from 6.5.8

[warpitaly]

Greetings,
sorry to bother but I have been banging my head around this issue for the past 12 hours without finding a solution; I have a problem very similar to this one: viewtopic.php?t=43559&sid=a26898bd2dc4c ... 52e6a3ca67

After upgrading to Znuny 7.0.19 from 6.5.8, it looks like all the CSS is gone nuts (see attachment); and no, it is not a local browser stale cache issue - all the files are fetched successfully. The daemon was not running since I wanted to make sure that the UI is functioning correctly before starting it.

I am running it on Debian 12.6; I did migrate my configuration from "otrs" to "znuny" (including resetting the permissions to a new user "znuny").
There are no error in the log files.

Any hints?

Best regards and thanks,
Giorgio

[lis9]

1. Check incompatible extensions
2. Try running Admin::Config::FixMissingFrontendFiles, Maint::Loader::CacheCleanup and Maint::Loader::CacheGenerate from znuny Console.
3. Consider migrating to 7.1.x

DL

[warpitaly]

I am not 100% ready to mark it as solved, but close to it - thanks lis9.

1) The only extension I have is FAQ, and it was successfully updated following the official instructions (I executed both Admin::Package::UpgradeAll and Admin::Package::ReinstallAll); in one of the endless attempts, I also tried removing it to no use.
2) I run the suggested command Admin::Config::FixMissingFrontendFiles
The outcome was:

Code: Select all

Fixing missing JavaScript and CSS configurations...

The following settings have been fixed:
$VAR1 = {
          'Loader::Agent::CommonCSS###000-Framework' => [
                                                          'Core.Reset.css',
                                                          'Core.Default.css',
                                                          'Core.Header.css',
                                                          'Core.OverviewControl.css',
                                                          'Core.OverviewSmall.css',
                                                          'Core.OverviewMedium.css',
                                                          'Core.OverviewLarge.css',
                                                          'Core.Footer.css',
                                                          'Core.PageLayout.css',
                                                          'Core.Form.css',
                                                          'Core.Table.css',
                                                          'Core.Login.css',
                                                          'Core.Widget.css',
                                                          'Core.WidgetMenu.css',
                                                          'Core.TicketDetail.css',
                                                          'Core.Tooltip.css',
                                                          'Core.Dialog.css',
                                                          'Core.InputFields.css',
                                                          'Core.Print.css',
                                                          'Core.Animations.css',
                                                          'Mida4.css',
                                                          'Core.Color.css',
                                                          'Core.Vars.css',
                                                          'Core.Reset.Forwwward.css',
                                                          'Core.Overview.css',
                                                          'Core.Components.css',
                                                          'Core.FlexboxModel.css',
                                                          'Core.Typography.css'
                                                        ]
        };

....and then it hang there; I forcefully stopped it, run it again with this result:

Code: Select all

The following settings have been fixed:
$VAR1 = {};

2) the system at this point was still not operational
3) I deleted the znuny dir, extracted the tar again and re-run the migration procedure

Code: Select all

scripts/MigrateToZnuny7_0.pl

on the already migrated DB
4) I re-run the package upgrader, and it failed

Code: Select all

bin/znuny.Console.pl Admin::Package::UpgradeAll

with this result:

Code: Select all

Fetching online repositories...
  Freebie Features... Done
  Znuny Open Source Add-ons... Done

Upgrading installed packages...
  The following packages were already up-to-date but not deployed correctly...
    FAQ

5) I run the reinstall

Code: Select all

bin/znuny.Console.pl Admin::Package::ReinstallAll

and it succeeded
6) I restarted apache2 and... magic! apparently, now it is all ok.

I will keep you posted, and update the post status if this really fixed it.

Thanks!