I've configured Notifications on "new ticket" and "closed ticket" using "Notification (Event)", and they are working perfect to the customer, who submitted ticket.
but i have another task: To send same notifications to people, who included in user's email CC
Is it possible? Can you please advice me?
Notification (Event)
Moderator: crythias
Re: Notification (Event)
aaaghm... anyone?
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Re: Notification (Event)
Currently, there's no database storage (as far as I can tell) who is in the CC of the original email.
There are logistical issues regarding this as well.
There are logistical issues regarding this as well.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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