Znuny Open Source Ticketsystem

Hi everyone,

I found a different behaviour about adding internal notes from the web portal and from the feature add-on "Agent Email Interface":

- from the web portal, every agent with rw permissions(or note permission) can add an internal note
- using the feature add-on only the ticket's owner can ...

Is there at least a log where I could check if OTRS is deleting the X-Headers?

Hi everyone,

I'm having troubles using X-Headers to open new tickets by email.

I have set up a PostMaster Mail Account and I can successfully fetch emails. I have set the flag "Trusted" to "YES" and I'm trying to open a ticket sending an email using Linux Sendmail setting the headers X-OTRS-Type ...