Znuny Open Source Ticketsystem

Thanks for answers.
Solve the problem by mail filter failed.
I solved the problem through GenericAgent.

whether is it possible to filter by the field X-OTRS-CustomerID?
By default, this field is not available in my otrs5.

X-OTRS-CustomerID not available in filter list

I've tried various options, but does not work.
Sach as
X-OTRS-CustomerNo-> not ^\S+@\S+$
X-OTRS-Queue -> sameQueue

CustomerID = SenderEmailAddress for unauthenticated customer.

How to make this test?

Is it possible using a filter or other means to determine the a request from user registered in the database?

I want to make a filter for known users to move their new tikets to a special queure.

Thanks.