PostMaster filter "authenticated customer"

[ssv]

Is it possible using a filter or other means to determine the a request from user registered in the database?

I want to make a filter for known users to move their new tikets to a special queure.

Thanks.

[crythias]

Don't use Customer based queues.

Or if you must, check if CustomerID contains @

[ssv]

CustomerID = SenderEmailAddress for unauthenticated customer.

How to make this test?

[crythias]

You don't. Just check for @

[ssv]

I've tried various options, but does not work.
Sach as
X-OTRS-CustomerNo-> not ^\S+@\S+$
X-OTRS-Queue -> sameQueue

[ssv]

X-OTRS-CustomerID not available in filter list

[crythias]

X-OTRS-CustomerNo-> not ^\S+@\S+$

negate (not one or more nonwhitespace @ not one or more nonwhitespace) ...
Seems legit, but did you simply look for @?

Even still, what do you *really* want to happen? It seems simpler to assume that all mail tickets are valid (and goes to the proper default queue) except when it isn't valid ... which means it has @ in X-OTRS-CustomerNo.

[ssv]

whether is it possible to filter by the field X-OTRS-CustomerID?
By default, this field is not available in my otrs5.

[ssv]

Thanks for answers.
Solve the problem by mail filter failed.
I solved the problem through GenericAgent.