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How to restrict the FAQ visibility to Agents?

Last post by rg0030481 « 05 Aug 2021, 15:11
Posted in Developers

by rg0030481 » 05 Aug 2021, 15:11 » in Developers

0 Replies

18849 Views

Last post by rg0030481
05 Aug 2021, 15:11
Master/Slave email subject and body

Last post by smialo960 « 03 Aug 2021, 13:38
Posted in Help

by smialo960 » 03 Aug 2021, 13:38 » in Help

0 Replies

2518 Views

Last post by smialo960
03 Aug 2021, 13:38
Envio de Pesquisas de Satisfação por fila

Last post by dfoliveira « 26 Jul 2021, 05:14
Posted in Ajuda

by dfoliveira » 26 Jul 2021, 05:14 » in Ajuda

0 Replies

16361 Views

Last post by dfoliveira
26 Jul 2021, 05:14
Introduction For Newbie

Last post by invokker « 07 Jul 2021, 06:47
Posted in General

by invokker » 07 Jul 2021, 06:47 » in General

0 Replies

2916 Views

Last post by invokker
07 Jul 2021, 06:47
Ticketübersicht nach Betreff sortieren

Last post by spark123 « 06 Jul 2021, 15:14
Posted in Hilfe

by spark123 » 06 Jul 2021, 15:14 » in Hilfe

0 Replies

2440 Views

Last post by spark123
06 Jul 2021, 15:14
Dynamisches Feld Typ Artikel in AgentTicketZoom anzeigen

Last post by oliverf « 05 Jul 2021, 16:17
Posted in Hilfe

by oliverf » 05 Jul 2021, 16:17 » in Hilfe

0 Replies

2338 Views

Last post by oliverf
05 Jul 2021, 16:17
Roadmap for Znuny (non-LTS) published!

Last post by bizi « 28 Jun 2021, 14:36
Posted in General

by bizi » 28 Jun 2021, 14:36 » in General

0 Replies

2881 Views

Last post by bizi
28 Jun 2021, 14:36
Roadmap für Znuny (ohne LTS) veröffentlicht!

Last post by bizi « 28 Jun 2021, 14:28
Posted in Allgemeines

by bizi » 28 Jun 2021, 14:28 » in Allgemeines

0 Replies

3324 Views

Last post by bizi
28 Jun 2021, 14:28
Open ticket only if ticketnumber clicked

Last post by spark123 « 22 Jun 2021, 13:39
Posted in Help

by spark123 » 22 Jun 2021, 13:39 » in Help

0 Replies

2401 Views

Last post by spark123
22 Jun 2021, 13:39
Add extra column to AgentTicketOverviewSmall

Last post by spark123 « 22 Jun 2021, 13:31
Posted in Help

by spark123 » 22 Jun 2021, 13:31 » in Help

0 Replies

2427 Views

Last post by spark123
22 Jun 2021, 13:31
weitere Spalte in customerticketoverview

Last post by schoenhardnovacon « 21 Jun 2021, 12:55
Posted in Hilfe

by schoenhardnovacon » 21 Jun 2021, 12:55 » in Hilfe

0 Replies

2408 Views

Last post by schoenhardnovacon
21 Jun 2021, 12:55
OTRS Ticket View Abnormality

Last post by sherni21 « 07 Jun 2021, 16:31
Posted in Developers

by sherni21 » 07 Jun 2021, 16:31 » in Developers

0 Replies

19754 Views

Last post by sherni21
07 Jun 2021, 16:31
OTRS Ticket View Abnormality

Last post by sherni21 « 07 Jun 2021, 16:19
Posted in Developers

by sherni21 » 07 Jun 2021, 16:19 » in Developers

0 Replies

18638 Views

Last post by sherni21
07 Jun 2021, 16:19
Znuny LTS 6.0.35 release

Last post by root « 04 Jun 2021, 19:01
Posted in News

by root » 04 Jun 2021, 19:01 » in News

0 Replies

17710 Views

Last post by root
04 Jun 2021, 19:01
Standard-Wert für DeploymentState und IncidentState

Last post by liquidxtc13 « 25 May 2021, 18:36
Posted in Hilfe

by liquidxtc13 » 25 May 2021, 18:36 » in Hilfe

0 Replies

2678 Views

Last post by liquidxtc13
25 May 2021, 18:36
Tickets werden entsperrt, obwohl nicht eingestellt

Last post by GustavG « 25 May 2021, 10:21
Posted in Hilfe

by GustavG » 25 May 2021, 10:21 » in Hilfe

0 Replies

2379 Views

Last post by GustavG
25 May 2021, 10:21
eine Mail -> zwei Mail-Accounts -> zwei Queues

Last post by GustavG « 19 May 2021, 14:35
Posted in Hilfe

by GustavG » 19 May 2021, 14:35 » in Hilfe

0 Replies

2552 Views

Last post by GustavG
19 May 2021, 14:35
Dashboard Queue Overview - Changes

Last post by iwill « 19 May 2021, 14:16
Posted in Help

by iwill » 19 May 2021, 14:16 » in Help

0 Replies

2276 Views

Last post by iwill
19 May 2021, 14:16
Queue-System address-Will be the sender address of this queue for email answers.

Last post by pepelui85 « 29 Apr 2021, 18:45
Posted in General

by pepelui85 » 29 Apr 2021, 18:45 » in General

0 Replies

19330 Views

Last post by pepelui85
29 Apr 2021, 18:45
MasterSlave send Notification to real customer

Last post by Stefano2019 « 29 Apr 2021, 17:10
Posted in General

by Stefano2019 » 29 Apr 2021, 17:10 » in General

0 Replies

2985 Views

Last post by Stefano2019
29 Apr 2021, 17:10
Invio notifiche tramite modulo MasterSlave

Last post by Stefano2019 « 29 Apr 2021, 17:07
Posted in Come devo fare

by Stefano2019 » 29 Apr 2021, 17:07 » in Come devo fare

0 Replies

19895 Views

Last post by Stefano2019
29 Apr 2021, 17:07
CUSTOMER_USER_ID is empty when ticket is created by WebService

Last post by danielbr « 28 Apr 2021, 20:58
Posted in Help

by danielbr » 28 Apr 2021, 20:58 » in Help

0 Replies

2867 Views

Last post by danielbr
28 Apr 2021, 20:58
We started a Community Discord Server for the Znuny Community

Last post by Johannes « 28 Apr 2021, 17:00
Posted in General

by Johannes » 28 Apr 2021, 17:00 » in General

0 Replies

3038 Views

Last post by Johannes
28 Apr 2021, 17:00
Znuny LTS 6.0.34 released

Last post by root « 21 Apr 2021, 16:31
Posted in News

by root » 21 Apr 2021, 16:31 » in News

0 Replies

21277 Views

Last post by root
21 Apr 2021, 16:31
"Can't sign: User interface error" SMIME

Last post by nscblauensteiner « 20 Apr 2021, 16:54
Posted in General

by nscblauensteiner » 20 Apr 2021, 16:54 » in General

0 Replies

2848 Views

Last post by nscblauensteiner
20 Apr 2021, 16:54
CMDB Suche anhand Datumsspanne REST

Last post by imodo « 20 Apr 2021, 10:33
Posted in Hilfe

by imodo » 20 Apr 2021, 10:33 » in Hilfe

0 Replies

2721 Views

Last post by imodo
20 Apr 2021, 10:33
Steuerung der Sichtbarkeit von Telefontickets

Last post by AOEOTRS « 13 Apr 2021, 16:46
Posted in Hilfe

by AOEOTRS » 13 Apr 2021, 16:46 » in Hilfe

0 Replies

2824 Views

Last post by AOEOTRS
13 Apr 2021, 16:46
Statistik/Bericht zeigt falsche Werte

Last post by managedata « 13 Apr 2021, 12:15
Posted in Hilfe

by managedata » 13 Apr 2021, 12:15 » in Hilfe

0 Replies

2733 Views

Last post by managedata
13 Apr 2021, 12:15
Change GenericAgent Avatar

Last post by iwill « 11 Apr 2021, 12:36
Posted in Help

by iwill » 11 Apr 2021, 12:36 » in Help

0 Replies

2920 Views

Last post by iwill
11 Apr 2021, 12:36
OTRS 6.0.24 - Master/slave plugin 6.0.21 issue

Last post by bossma02 « 31 Mar 2021, 11:50
Posted in Help

by bossma02 » 31 Mar 2021, 11:50 » in Help

0 Replies

3075 Views

Last post by bossma02
31 Mar 2021, 11:50
Ändern des Status bei 1. Ansicht des neuen Tickets?

Last post by Metalhead88 « 29 Mar 2021, 12:47
Posted in Allgemeines

by Metalhead88 » 29 Mar 2021, 12:47 » in Allgemeines

0 Replies

3274 Views

Last post by Metalhead88
29 Mar 2021, 12:47
Anzahl Tickets - Gesamtübersicht (Anpassung)

Last post by rbroda « 22 Mar 2021, 15:57
Posted in Hilfe

by rbroda » 22 Mar 2021, 15:57 » in Hilfe

0 Replies

2922 Views

Last post by rbroda
22 Mar 2021, 15:57
New release Znuny LTS 6.0.33

Last post by root « 11 Mar 2021, 01:45
Posted in News

by root » 11 Mar 2021, 01:45 » in News

0 Replies

18975 Views

Last post by root
11 Mar 2021, 01:45
Dienstleister-Allianz sichert den Fortbestand der ((OTRS)) Community Edition

Last post by bizi « 10 Mar 2021, 15:24
Posted in Allgemeines

by bizi » 10 Mar 2021, 15:24 » in Allgemeines

0 Replies

3617 Views

Last post by bizi
10 Mar 2021, 15:24
Alliance of service providers ensures the continuation of the ((OTRS)) Community Edition

Last post by bizi « 10 Mar 2021, 15:20
Posted in General

by bizi » 10 Mar 2021, 15:20 » in General

0 Replies

3130 Views

Last post by bizi
10 Mar 2021, 15:20
Send replies and notifications to address from incoming message not from customer's profile

Last post by a1eksei « 09 Mar 2021, 09:44
Posted in Help

by a1eksei » 09 Mar 2021, 09:44 » in Help

0 Replies

2242 Views

Last post by a1eksei
09 Mar 2021, 09:44
OTRS Email Notification - Text Tag Not working

Last post by pradeepspa « 26 Feb 2021, 18:29
Posted in General

by pradeepspa » 26 Feb 2021, 18:29 » in General

0 Replies

3063 Views

Last post by pradeepspa
26 Feb 2021, 18:29
Nascondere Dynamic Fields in base alla coda

Last post by Stefano2019 « 25 Feb 2021, 18:24
Posted in Generale

by Stefano2019 » 25 Feb 2021, 18:24 » in Generale

0 Replies

17014 Views

Last post by Stefano2019
25 Feb 2021, 18:24
Welche Ansicht in Sysconfig

Last post by neoman « 25 Feb 2021, 07:53
Posted in Allgemeines

by neoman » 25 Feb 2021, 07:53 » in Allgemeines

0 Replies

2898 Views

Last post by neoman
25 Feb 2021, 07:53
Suspender SLA count nos Fins de Semana

Last post by iwill « 10 Feb 2021, 13:21
Posted in Ajuda

by iwill » 10 Feb 2021, 13:21 » in Ajuda

0 Replies

17868 Views

Last post by iwill
10 Feb 2021, 13:21
Action=TicketStatusView (AgentTicketStatusView) Filter ist nur in der Small(S) Ansicht vorhanden

Last post by leohrbl « 04 Feb 2021, 12:23
Posted in Hilfe

by leohrbl » 04 Feb 2021, 12:23 » in Hilfe

0 Replies

2491 Views

Last post by leohrbl
04 Feb 2021, 12:23
Dynamic Fields in the status view

Last post by ntaf « 03 Feb 2021, 15:59
Posted in Help

by ntaf » 03 Feb 2021, 15:59 » in Help

0 Replies

2308 Views

Last post by ntaf
03 Feb 2021, 15:59
New release 6.0.32

Last post by root « 29 Jan 2021, 21:04
Posted in News

by root » 29 Jan 2021, 21:04 » in News

0 Replies

21073 Views

Last post by root
29 Jan 2021, 21:04
Modulo de Costumer

Last post by silvip83 « 21 Jan 2021, 15:27
Posted in ¿Cómo lo hago?

by silvip83 » 21 Jan 2021, 15:27 » in ¿Cómo lo hago?

0 Replies

18445 Views

Last post by silvip83
21 Jan 2021, 15:27
OTRS 5, ticket notifications, emails with OTRS tags

Last post by ibgb « 20 Jan 2021, 09:31
Posted in Help

by ibgb » 20 Jan 2021, 09:31 » in Help

0 Replies

2457 Views

Last post by ibgb
20 Jan 2021, 09:31
Error while running Statistics

Last post by msksharma « 12 Jan 2021, 05:46
Posted in Help

by msksharma » 12 Jan 2021, 05:46 » in Help

0 Replies

2293 Views

Last post by msksharma
12 Jan 2021, 05:46
Community Edition

Last post by root « 06 Jan 2021, 15:56
Posted in News

by root » 06 Jan 2021, 15:56 » in News

0 Replies

18682 Views

Last post by root
06 Jan 2021, 15:56
Filter in "show online agents" possible?

Last post by PhyrePhoX « 05 Jan 2021, 12:11
Posted in Help

by PhyrePhoX » 05 Jan 2021, 12:11 » in Help

0 Replies

2452 Views

Last post by PhyrePhoX
05 Jan 2021, 12:11
Vários

Last post by EduardoBido « 21 Dec 2020, 18:38
Posted in Geral

by EduardoBido » 21 Dec 2020, 18:38 » in Geral

0 Replies

15924 Views

Last post by EduardoBido
21 Dec 2020, 18:38
User (agent) groups mapping

Last post by dfoliveira « 18 Dec 2020, 17:17
Posted in Help

by dfoliveira » 18 Dec 2020, 17:17 » in Help

0 Replies

2403 Views

Last post by dfoliveira
18 Dec 2020, 17:17

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