MasterSlave send Notification to real customer

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OTRS newbie
Posts: 10
Joined: 22 May 2019, 14:39
Znuny / OTRS Version: 6.0.20
Real Name: Stefano

MasterSlave send Notification to real customer

Post by Stefano2019 »

Hello everybody,

I am using the MasterSlave module on version 6 of OTRS.
Everything works very well, except in this specific case which I now describe:

I create a master ticket, for example opened by me, and connect the various slave tickets to it.
When I send a notification on the master with the Reply, the notification is sent on the various Slave tickets but always to the customer of the master ticket.
So I get all notifications for every existing slave ticket.

I would like what is sent by the Master to be sent to the customers who have opened the slave tickets.

I hope I explained myself.

Thank you
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