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[gelöst] "neues" Ticket als Agent anlegen

Last post by GustavG « 14 Apr 2021, 14:35
Replies: 6
by GustavG » 14 Apr 2021, 12:11

6 Replies

2531 Views

Last post by GustavG
14 Apr 2021, 14:35
Steuerung der Sichtbarkeit von Telefontickets

Last post by AOEOTRS « 13 Apr 2021, 16:46

by AOEOTRS » 13 Apr 2021, 16:46

0 Replies

3018 Views

Last post by AOEOTRS
13 Apr 2021, 16:46
Statistik/Bericht zeigt falsche Werte

Last post by managedata « 13 Apr 2021, 12:15

by managedata » 13 Apr 2021, 12:15

0 Replies

2961 Views

Last post by managedata
13 Apr 2021, 12:15
Auf No-Reply nicht antworten

Last post by jojo « 12 Apr 2021, 09:34
Replies: 1
by Orkanson » 12 Apr 2021, 09:30

1 Replies

1439 Views

Last post by jojo
12 Apr 2021, 09:34
Artikel bei erstellen Prozess aus Prozess

Last post by marco1211 « 01 Apr 2021, 13:10
Replies: 2
by marco1211 » 01 Apr 2021, 09:12

2 Replies

2080 Views

Last post by marco1211
01 Apr 2021, 13:10
"News" RSS Feed geht nicht

Last post by root « 31 Mar 2021, 16:52
Replies: 2
by hildeb » 31 Mar 2021, 16:42

2 Replies

1964 Views

Last post by root
31 Mar 2021, 16:52
Verlinkung zum Filesystem

Last post by root « 30 Mar 2021, 16:18
Replies: 1
by rbroda » 30 Mar 2021, 15:03

1 Replies

1562 Views

Last post by root
30 Mar 2021, 16:18
Bug in LWP::UserAgent von Znuny 6.0.33?

Last post by reneeb « 26 Mar 2021, 14:33
Replies: 8
by schulmann » 24 Mar 2021, 12:29

8 Replies

3705 Views

Last post by reneeb
26 Mar 2021, 14:33
[Gelöst] UpgradeAll Packages

Last post by rbroda « 24 Mar 2021, 12:05
Replies: 5
by rbroda » 22 Mar 2021, 16:16

5 Replies

2534 Views

Last post by rbroda
24 Mar 2021, 12:05
Automatische Antworten fehlen im Ticket

Last post by itatwork « 23 Mar 2021, 12:47
Replies: 7
by itatwork » 18 Mar 2021, 16:15

7 Replies

3499 Views

Last post by itatwork
23 Mar 2021, 12:47
Anzahl Tickets - Gesamtübersicht (Anpassung)

Last post by rbroda « 22 Mar 2021, 15:57

by rbroda » 22 Mar 2021, 15:57

0 Replies

3225 Views

Last post by rbroda
22 Mar 2021, 15:57
[GELÖST] Filtern nach Kundennummer

Last post by rbroda « 20 Mar 2021, 13:19
Replies: 4
by rbroda » 19 Mar 2021, 10:05

4 Replies

2194 Views

Last post by rbroda
20 Mar 2021, 13:19
OTRS 6 CE Erstellen Telefonticket Feld mit Wert vorbelegen

Last post by AOEOTRS « 19 Mar 2021, 15:40
Replies: 4
by AOEOTRS » 18 Mar 2021, 18:00

4 Replies

2458 Views

Last post by AOEOTRS
19 Mar 2021, 15:40
OTRS 6.x verschickt ungewünscht Ticketbenachrichtigung an Kunden

Last post by sschneider65 « 19 Mar 2021, 15:07
Replies: 2
by sschneider65 » 19 Mar 2021, 11:24

2 Replies

1769 Views

Last post by sschneider65
19 Mar 2021, 15:07
[GELÖST]Spalte in CustomerTicketOverview hinzufügen

Last post by rbroda « 18 Mar 2021, 16:46
Replies: 9
by rbroda » 15 Mar 2021, 10:18

9 Replies

3634 Views

Last post by rbroda
18 Mar 2021, 16:46
[Gelöst]Tabelle "ticket" um Spalte customer_ids

Last post by rbroda « 18 Mar 2021, 09:04
Replies: 8
by rbroda » 16 Mar 2021, 09:58

8 Replies

3460 Views

Last post by rbroda
18 Mar 2021, 09:04
Keine Textbox beim Antworten oder Neuerstellen von Tickets mit znuny

Last post by zzz « 17 Mar 2021, 15:03
Replies: 11
by Octane » 12 Mar 2021, 12:40

11 Replies

5025 Views

Last post by zzz
17 Mar 2021, 15:03
Mehr Ticketinformationen im Widget "Eskalierte Tickets" anzeigen

Last post by abiabi « 15 Mar 2021, 10:35
Replies: 2
by abiabi » 15 Mar 2021, 09:11

2 Replies

1793 Views

Last post by abiabi
15 Mar 2021, 10:35
[GELÖST] Allways Filter richtig setzen

Last post by rbroda « 12 Mar 2021, 17:01
Replies: 2
by rbroda » 12 Mar 2021, 15:36

2 Replies

2096 Views

Last post by rbroda
12 Mar 2021, 17:01
Möglicher Bug bei der Volltextsuche

Last post by ath « 09 Mar 2021, 09:04
Replies: 2
by ath » 07 Mar 2021, 20:37

2 Replies

2286 Views

Last post by ath
09 Mar 2021, 09:04
[CLOSED] OTRS 5, Bearbeitete Tickets suchen

Last post by ibgb « 08 Mar 2021, 11:27
Replies: 2
by ibgb » 04 Mar 2021, 11:26

2 Replies

2437 Views

Last post by ibgb
08 Mar 2021, 11:27
Postmasterfilter: CC Wert als Kundennummer/-benutzer

Last post by reneeb « 03 Mar 2021, 13:24
Replies: 8
by SubNatural » 02 Mar 2021, 10:33

8 Replies

3814 Views

Last post by reneeb
03 Mar 2021, 13:24
Kundenbenutzer individuell ändern

Last post by SubNatural « 01 Mar 2021, 17:57
Replies: 5
by SubNatural » 01 Mar 2021, 15:27

5 Replies

2587 Views

Last post by SubNatural
01 Mar 2021, 17:57
Standardfelder als Filter in der Ticketsuche

Last post by zzz « 01 Mar 2021, 15:12
Replies: 3
by MWinter » 01 Mar 2021, 13:41

3 Replies

2164 Views

Last post by zzz
01 Mar 2021, 15:12
OTRS - Agent - Weitere Felder (Abteilung, Firma, ...) hinzufügen

Last post by kunzgwc « 28 Feb 2021, 11:52
Replies: 6
by kunzgwc » 27 Feb 2021, 10:58

6 Replies

3594 Views

Last post by kunzgwc
28 Feb 2021, 11:52
Postmaster: Problem bei bestimmter Mail

Last post by schulmann « 26 Feb 2021, 18:05
Replies: 5
by schulmann » 26 Feb 2021, 07:26

5 Replies

3203 Views

Last post by schulmann
26 Feb 2021, 18:05
Status im Zusammenfassen-Fenster setzen

Last post by root « 25 Feb 2021, 11:39
Replies: 1
by GustavG » 25 Feb 2021, 11:31

1 Replies

1700 Views

Last post by root
25 Feb 2021, 11:39
OTRS 6.x Dynamische Felder - SQL Abfrage - Ticket und Dynamische Felder

Last post by kunzgwc « 25 Feb 2021, 11:12
Replies: 3
by kunzgwc » 24 Feb 2021, 14:55

3 Replies

2390 Views

Last post by kunzgwc
25 Feb 2021, 11:12
OTRS Systemkonfiguration zurücksetzen

Last post by root « 24 Feb 2021, 12:42
Replies: 3
by leohrbl » 24 Feb 2021, 11:16

3 Replies

2373 Views

Last post by root
24 Feb 2021, 12:42
Dynamische Felder werden nicht korrekt gesetzt via Postmasterfilter

Last post by abiabi « 24 Feb 2021, 10:33
Replies: 6
by abiabi » 23 Feb 2021, 18:25

6 Replies

3099 Views

Last post by abiabi
24 Feb 2021, 10:33
LDAP: CutomerUser und statische Variable UserCustomerID?

Last post by Metalhead88 « 22 Feb 2021, 16:21
Replies: 3
by Yabba » 18 Jul 2011, 19:58

3 Replies

2580 Views

Last post by Metalhead88
22 Feb 2021, 16:21
Optimierung der Volltextsuche

Last post by ath « 18 Feb 2021, 18:15
Replies: 4
by ath » 18 Feb 2021, 14:16

4 Replies

3131 Views

Last post by ath
18 Feb 2021, 18:15
Kundenbenutzer kann keiner Gruppe zugeordnet werden

Last post by Krossinskate « 18 Feb 2021, 12:13
Replies: 3
by Krossinskate » 18 Feb 2021, 10:01

3 Replies

1936 Views

Last post by Krossinskate
18 Feb 2021, 12:13
Erstellung eines E-Mail Tickets

Last post by hermantheF « 17 Feb 2021, 15:42
Replies: 3
by hermantheF » 17 Feb 2021, 11:03

3 Replies

1774 Views

Last post by hermantheF
17 Feb 2021, 15:42
Eskalation pro Queue und Priorität

Last post by root « 16 Feb 2021, 16:57
Replies: 10
by Krossinskate » 16 Feb 2021, 13:31

10 Replies

4156 Views

Last post by root
16 Feb 2021, 16:57
Verzögerungen beim Mailversand (wegen Daemon?)

Last post by schulmann « 14 Feb 2021, 22:28
Replies: 6
by schulmann » 14 Feb 2021, 20:07

6 Replies

2849 Views

Last post by schulmann
14 Feb 2021, 22:28
Weiterleitung nach Besitzerwechsel ändern (QuickOwnerChange)

Last post by reneeb « 12 Feb 2021, 14:21
Replies: 3
by TicketFarmer » 01 Feb 2021, 12:17

3 Replies

2281 Views

Last post by reneeb
12 Feb 2021, 14:21
OTRS: AH01382: Request header read timeout [gelöst]

Last post by RainerRutka « 10 Feb 2021, 18:27
Replies: 3
by RainerRutka » 10 Feb 2021, 15:17

3 Replies

2897 Views

Last post by RainerRutka
10 Feb 2021, 18:27
Prozessworkflow aus Email

Last post by reneeb « 08 Feb 2021, 10:08
Replies: 1
by vslubr » 08 Feb 2021, 09:53

1 Replies

1317 Views

Last post by reneeb
08 Feb 2021, 10:08
Action=TicketStatusView (AgentTicketStatusView) Filter ist nur in der Small(S) Ansicht vorhanden

Last post by leohrbl « 04 Feb 2021, 12:23

by leohrbl » 04 Feb 2021, 12:23

0 Replies

2795 Views

Last post by leohrbl
04 Feb 2021, 12:23
Prozessticket split und Ticketinteraktion

Last post by wurzel « 02 Feb 2021, 12:46
Replies: 5
by Marja » 01 Feb 2021, 19:17

5 Replies

3122 Views

Last post by wurzel
02 Feb 2021, 12:46
[solved] OTRS 5, Ticket-Benachrichtigungen, E-Mail mit OTRS-Tags einfügen

Last post by ibgb « 27 Jan 2021, 15:25
Replies: 13
by ibgb » 20 Jan 2021, 10:27

13 Replies

6115 Views

Last post by ibgb
27 Jan 2021, 15:25
nach FROM von mail@sdresse.de suchen, nach Betreff suchen, -> in die Queue verschieben und Schlissen

Last post by lego « 25 Jan 2021, 21:05
Replies: 8
by lego » 25 Jan 2021, 16:22

8 Replies

3178 Views

Last post by lego
25 Jan 2021, 21:05
Dynamische Felder, Erklärung

Last post by wurzel « 25 Jan 2021, 11:51
Replies: 1
by ibgb » 25 Jan 2021, 11:01

1 Replies

1602 Views

Last post by wurzel
25 Jan 2021, 11:51
Customer Location TimeZone

Last post by NancyL « 20 Jan 2021, 21:50
Replies: 6
by NancyL » 20 Jan 2021, 10:54

6 Replies

3371 Views

Last post by NancyL
20 Jan 2021, 21:50
Geschlossene Tickets bearbeiten

Last post by AOEOTRS « 19 Jan 2021, 15:41
Replies: 2
by AOEOTRS » 18 Jan 2021, 14:58

2 Replies

1504 Views

Last post by AOEOTRS
19 Jan 2021, 15:41
Perl Module Installieren

Last post by root « 19 Jan 2021, 14:14
Replies: 2
by Klicker » 19 Jan 2021, 13:28

2 Replies

1532 Views

Last post by root
19 Jan 2021, 14:14
LDAP Timeout - Queue Ansicht lädt nicht mehr

Last post by root « 15 Jan 2021, 14:08
Replies: 1
by janfx » 15 Jan 2021, 13:12

1 Replies

1292 Views

Last post by root
15 Jan 2021, 14:08
Signatur mehrsprachig

Last post by reneeb « 07 Jan 2021, 17:56
Replies: 3
by Markus2020 » 07 Jan 2021, 15:25

3 Replies

2276 Views

Last post by reneeb
07 Jan 2021, 17:56
Postmaster Filter String1 AND String2

Last post by reneeb « 07 Jan 2021, 17:38
Replies: 1
by Spaxman73 » 02 Sep 2020, 10:44

1 Replies

1696 Views

Last post by reneeb
07 Jan 2021, 17:38

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