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Agents do not receive email notifications

Last post by jojo « 10 Aug 2017, 22:35
Replies: 9
by chisco2708 » 09 Aug 2017, 20:01

9 Replies

5169 Views

Last post by jojo
10 Aug 2017, 22:35
Adding New State Types

Last post by CesarRomario « 10 Aug 2017, 19:27
Replies: 14
by sivak » 10 Nov 2010, 16:13

14 Replies

15493 Views

Last post by CesarRomario
10 Aug 2017, 19:27
Note for OTRS emails fetched from third Party software

Last post by jojo « 09 Aug 2017, 15:06
Replies: 3
by sunny » 03 Aug 2017, 07:39

3 Replies

3386 Views

Last post by jojo
09 Aug 2017, 15:06
Always in subject of the ticket title

Last post by karelion « 09 Aug 2017, 12:19

by karelion » 09 Aug 2017, 12:19

0 Replies

2255 Views

Last post by karelion
09 Aug 2017, 12:19
Company Logo/picture in signature

Last post by kloos « 09 Aug 2017, 11:08

by kloos » 09 Aug 2017, 11:08

0 Replies

2395 Views

Last post by kloos
09 Aug 2017, 11:08
Can still search for deleted Dynamic Field options

Last post by jeffg « 09 Aug 2017, 08:31
Replies: 4
by jeffg » 08 Aug 2017, 14:37

4 Replies

2470 Views

Last post by jeffg
09 Aug 2017, 08:31
How to add dynamic fields to the search-result page?

Last post by jeffg « 08 Aug 2017, 15:09
Replies: 7
by RStraub » 04 Jun 2014, 10:37

7 Replies

14379 Views

Last post by jeffg
08 Aug 2017, 15:09
Add fields to customer user profile

Last post by andypl « 08 Aug 2017, 08:17

by andypl » 08 Aug 2017, 08:17

0 Replies

2185 Views

Last post by andypl
08 Aug 2017, 08:17
Mail fetch process keeps getting stuck...

Last post by quantumschema « 08 Aug 2017, 00:37
Replies: 1
by quantumschema » 07 Aug 2017, 23:23

1 Replies

4347 Views

Last post by quantumschema
08 Aug 2017, 00:37
help me!!!!

Last post by petertohen « 07 Aug 2017, 08:11

by petertohen » 07 Aug 2017, 08:11

0 Replies

3237 Views

Last post by petertohen
07 Aug 2017, 08:11
Customer SSO not working, Kerberos works

Last post by root « 05 Aug 2017, 17:50
Replies: 25
by timo2k » 16 Feb 2015, 09:11

25 Replies

20939 Views

Last post by root
05 Aug 2017, 17:50
Disable Queue and move tickets to another queue

Last post by root « 04 Aug 2017, 15:50
Replies: 1
by serambca » 31 Jul 2017, 15:40

1 Replies

1994 Views

Last post by root
04 Aug 2017, 15:50
Extending AgentTicketCompose

Last post by pmChris « 04 Aug 2017, 15:26
Replies: 5
by pmChris » 01 Aug 2017, 17:50

5 Replies

3927 Views

Last post by pmChris
04 Aug 2017, 15:26
Reassign ticket to existing customer

Last post by Lavitz « 03 Aug 2017, 07:43
Replies: 3
by Lavitz » 25 Apr 2017, 13:01

3 Replies

2350 Views

Last post by Lavitz
03 Aug 2017, 07:43
How Upgrade/apply patch 5.0.9 to 5.0.21 ?

Last post by jojo « 31 Jul 2017, 23:13
Replies: 1
by daviknx » 31 Jul 2017, 22:43

1 Replies

1661 Views

Last post by jojo
31 Jul 2017, 23:13
[SOLVED] Cannot Get UTF-8 Ticket Title from ASCII Email

Last post by jason123 « 31 Jul 2017, 20:17
Replies: 1
by jason123 » 25 Jul 2017, 16:57

1 Replies

2352 Views

Last post by jason123
31 Jul 2017, 20:17
[SOLVED] Error with Attachment: Need filename!

Last post by Lamaman « 31 Jul 2017, 16:13
Replies: 2
by Lamaman » 31 Jul 2017, 10:08

2 Replies

2070 Views

Last post by Lamaman
31 Jul 2017, 16:13
Avoid "Follow-Up" into the ticket

Last post by serambca « 31 Jul 2017, 16:02

by serambca » 31 Jul 2017, 16:02

0 Replies

2642 Views

Last post by serambca
31 Jul 2017, 16:02
PostmasterDefaultState and FollowupState will not update or change

Last post by kingw « 28 Jul 2017, 23:37

by kingw » 28 Jul 2017, 23:37

0 Replies

2786 Views

Last post by kingw
28 Jul 2017, 23:37
Update CMDB CIs

Last post by monson9 « 28 Jul 2017, 03:47
Replies: 2
by monson9 » 27 Jul 2017, 08:31

2 Replies

2068 Views

Last post by monson9
28 Jul 2017, 03:47
Can OTRS supports Android Mobile phones

Last post by KateBone92 « 27 Jul 2017, 13:57
Replies: 4
by bermelian » 24 Sep 2012, 12:14

4 Replies

11314 Views

Last post by KateBone92
27 Jul 2017, 13:57
MailAccountFetch freeze

Last post by wurzel « 26 Jul 2017, 14:46
Replies: 1
by vykook » 26 Jul 2017, 14:34

1 Replies

1116 Views

Last post by wurzel
26 Jul 2017, 14:46
SLA: SQL Query for First Ticket Response

Last post by daviknx « 26 Jul 2017, 13:56

by daviknx » 26 Jul 2017, 13:56

0 Replies

3085 Views

Last post by daviknx
26 Jul 2017, 13:56
CI per page | more than 35

Last post by zzz « 25 Jul 2017, 14:40
Replies: 6
by Sayannara » 24 Jul 2017, 13:30

6 Replies

4889 Views

Last post by zzz
25 Jul 2017, 14:40
Customer User Auth::DB, login fails

Last post by ktayloraz « 24 Jul 2017, 22:01
Replies: 3
by ktayloraz » 21 Jul 2017, 17:33

3 Replies

2305 Views

Last post by ktayloraz
24 Jul 2017, 22:01
Upgrade to OpenSuSE Leap 42.2

Last post by Dmowskavitto « 24 Jul 2017, 14:29
Replies: 1
by Giulio Soleni » 22 Jul 2017, 12:42

1 Replies

2704 Views

Last post by Dmowskavitto
24 Jul 2017, 14:29
[SOLVED] Not able to query dynamic fields dropdown values

Last post by ramon « 20 Jul 2017, 10:33
Replies: 2
by ramon » 19 Jul 2017, 17:03

2 Replies

2013 Views

Last post by ramon
20 Jul 2017, 10:33
LDAP Bind Issue

Last post by wurzel « 19 Jul 2017, 18:34
Replies: 1
by siilit » 19 Jul 2017, 17:57

1 Replies

4316 Views

Last post by wurzel
19 Jul 2017, 18:34
Problems restoring backup to new installation

Last post by RStraub « 19 Jul 2017, 14:03
Replies: 2
by facundocaballe » 09 May 2017, 20:27

2 Replies

4567 Views

Last post by RStraub
19 Jul 2017, 14:03
Lock state after ticket closing

Last post by root « 18 Jul 2017, 14:29
Replies: 1
by ruzzetto » 18 Jul 2017, 09:52

1 Replies

1531 Views

Last post by root
18 Jul 2017, 14:29
GenericInterfaceProvider does not send agent notifications

Last post by jrsanche « 18 Jul 2017, 10:25
Replies: 5
by jrsanche » 23 Jan 2013, 16:30

5 Replies

4848 Views

Last post by jrsanche
18 Jul 2017, 10:25
Save current owner attributes

Last post by MArsMax « 17 Jul 2017, 19:09

by MArsMax » 17 Jul 2017, 19:09

0 Replies

2117 Views

Last post by MArsMax
17 Jul 2017, 19:09
Can't enable SecureMode

Last post by root « 17 Jul 2017, 18:57
Replies: 1
by basitmohammad » 17 Jul 2017, 17:05

1 Replies

1755 Views

Last post by root
17 Jul 2017, 18:57
[SOLVED] Is this a bug?

Last post by ruzzetto « 17 Jul 2017, 18:20
Replies: 3
by ruzzetto » 12 Jul 2017, 14:56

3 Replies

1979 Views

Last post by ruzzetto
17 Jul 2017, 18:20
There are invalid users with locked tickets.

Last post by RStraub « 17 Jul 2017, 10:34
Replies: 3
by zbigniew » 12 Apr 2017, 11:27

3 Replies

3140 Views

Last post by RStraub
17 Jul 2017, 10:34
Generic Agent - does not delete spam tickets

Last post by zbigniew « 16 Jul 2017, 01:55

by zbigniew » 16 Jul 2017, 01:55

0 Replies

1954 Views

Last post by zbigniew
16 Jul 2017, 01:55
Help with webservice (New Ticket for Customer)

Last post by salbanese « 14 Jul 2017, 20:14
Replies: 5
by salbanese » 07 Jul 2017, 16:06

5 Replies

4923 Views

Last post by salbanese
14 Jul 2017, 20:14
Problems with sending e-mails from OTRS

Last post by giovannib « 14 Jul 2017, 18:21
Replies: 1
by mnowak » 07 Jul 2017, 11:12

1 Replies

1713 Views

Last post by giovannib
14 Jul 2017, 18:21
Reports and statistics - broader searches

Last post by HelpdeskGuy « 14 Jul 2017, 03:19

by HelpdeskGuy » 14 Jul 2017, 03:19

0 Replies

1937 Views

Last post by HelpdeskGuy
14 Jul 2017, 03:19
OTRS is not fetching mail automatically

Last post by ronil21 « 13 Jul 2017, 15:20
Replies: 1
by sumansinha » 12 Jun 2017, 08:08

1 Replies

1684 Views

Last post by ronil21
13 Jul 2017, 15:20
[SOLVED] How to search with URL code

Last post by Agent123 « 12 Jul 2017, 16:09
Replies: 7
by gyarakilaszlo » 23 Nov 2016, 10:06

7 Replies

6512 Views

Last post by Agent123
12 Jul 2017, 16:09
Recently created customers are not shown in Customers-Groups

Last post by BeatYa « 12 Jul 2017, 12:26
Replies: 1
by nking » 19 Feb 2013, 19:59

1 Replies

1852 Views

Last post by BeatYa
12 Jul 2017, 12:26
"Cannot Read Property 'SetAllocationList' of undefined" after upgrading ITSM

Last post by msiroit « 11 Jul 2017, 15:41
Replies: 1
by msiroit » 07 Jul 2017, 18:18

1 Replies

1231 Views

Last post by msiroit
11 Jul 2017, 15:41
OTRS update from 4 to 5. Database Update (Oracle)

Last post by MArsMax « 11 Jul 2017, 11:25
Replies: 4
by MArsMax » 07 Jul 2017, 11:21

4 Replies

3500 Views

Last post by MArsMax
11 Jul 2017, 11:25
Show "Type" in ConfigItem Overview

Last post by ruzzetto « 10 Jul 2017, 18:05

by ruzzetto » 10 Jul 2017, 18:05

0 Replies

2017 Views

Last post by ruzzetto
10 Jul 2017, 18:05
Relation CI <> agents per day

Last post by Yasmine « 10 Jul 2017, 17:56
Replies: 3
by Yasmine » 10 Jul 2017, 13:36

3 Replies

1528 Views

Last post by Yasmine
10 Jul 2017, 17:56
stats of number of ticket (Incident /problème )treats by agent by month

Last post by Yasmine « 10 Jul 2017, 17:55
Replies: 3
by Yasmine » 10 Jul 2017, 13:25

3 Replies

1572 Views

Last post by Yasmine
10 Jul 2017, 17:55
[SOLVED] dd Negation to Postmaser Filter in XML File

Last post by jason123 « 10 Jul 2017, 15:27
Replies: 2
by jason123 » 15 Jun 2017, 19:11

2 Replies

2193 Views

Last post by jason123
10 Jul 2017, 15:27
[SOLVED] Import/Export Management problem

Last post by ruzzetto « 10 Jul 2017, 09:54
Replies: 5
by ruzzetto » 06 Jul 2017, 14:08

5 Replies

2696 Views

Last post by ruzzetto
10 Jul 2017, 09:54
outgoing E-Mail: change default subject

Last post by alexanderott « 10 Jul 2017, 09:12
Replies: 2
by alexanderott » 10 Jul 2017, 08:52

2 Replies

1788 Views

Last post by alexanderott
10 Jul 2017, 09:12

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