Good afternoon,
We have some queues (for a projects) and when We finish a determinated project we would like to avoid the users continue seeing the queue.
I would like to disable it (don't see it is) and don't delete de tickets. Is it possible?
On the other side, We would like to re-organice OTRS queues, and I would like to create a one new queue and move into it all tickets that have another queue. Is it possible?
Thanks and regards,
Disable Queue and move tickets to another queue
Moderator: crythias
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- Administrator
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- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: Disable Queue and move tickets to another queue
Hi,
Use the Generic Agent for moving the ticket into another queue.
- Roy
Use the Generic Agent for moving the ticket into another queue.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?