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Tickets "closed" when not wanted

Last post by GeirL « 05 May 2017, 08:29
Replies: 1
by GeirL » 03 May 2017, 10:41

1 Replies

884 Views

Last post by GeirL
05 May 2017, 08:29
How do I determine if SLA Calendar should be used or Queue Calendar should be used with just a ticket info?

Last post by vitorcotta « 04 May 2017, 21:39
Replies: 3
by OTRSRDNewbie » 01 Jul 2016, 05:49

3 Replies

2586 Views

Last post by vitorcotta
04 May 2017, 21:39
Template for new portal ticket

Last post by ruzzetto « 04 May 2017, 18:35
Replies: 3
by ruzzetto » 26 Apr 2017, 14:12

3 Replies

1677 Views

Last post by ruzzetto
04 May 2017, 18:35
[SOLVED] Custom image as header

Last post by ruzzetto « 04 May 2017, 15:21
Replies: 14
by ruzzetto » 26 Apr 2017, 15:37

14 Replies

7949 Views

Last post by ruzzetto
04 May 2017, 15:21
Limit in Search button (CSV,EXCEL)

Last post by nedmaj « 04 May 2017, 14:37
Replies: 1
by gecelann » 04 May 2017, 07:52

1 Replies

2155 Views

Last post by nedmaj
04 May 2017, 14:37
Mail CustomerID blank after update to 5.0.18

Last post by LBorek « 04 May 2017, 11:24
Replies: 2
by LBorek » 03 May 2017, 14:11

2 Replies

1404 Views

Last post by LBorek
04 May 2017, 11:24
What happened to Asset Tags?

Last post by Shack « 03 May 2017, 22:14
Replies: 4
by Shack » 03 May 2017, 19:11

4 Replies

1901 Views

Last post by Shack
03 May 2017, 22:14
Services, Types and queues

Last post by ruzzetto « 03 May 2017, 16:41
Replies: 6
by ruzzetto » 21 Apr 2017, 15:47

6 Replies

2875 Views

Last post by ruzzetto
03 May 2017, 16:41
Auto responses <-> queue

Last post by ruzzetto « 03 May 2017, 15:24
Replies: 4
by ruzzetto » 03 May 2017, 10:29

4 Replies

1668 Views

Last post by ruzzetto
03 May 2017, 15:24
Sorting Case

Last post by helpdeskt4t « 03 May 2017, 14:57
Replies: 11
by helpdeskt4t » 03 May 2017, 10:09

11 Replies

4701 Views

Last post by helpdeskt4t
03 May 2017, 14:57
Help needed to create a simple process !

Last post by bmichelot « 03 May 2017, 14:03
Replies: 2
by bmichelot » 03 May 2017, 13:42

2 Replies

1790 Views

Last post by bmichelot
03 May 2017, 14:03
Filter Not working in Dashboard.

Last post by root « 03 May 2017, 07:21
Replies: 1
by Sleepwalker » 03 May 2017, 05:18

1 Replies

1470 Views

Last post by root
03 May 2017, 07:21
Reply all - Exclude customer email

Last post by Ralph « 02 May 2017, 11:26
Replies: 2
by Ralph » 02 May 2017, 09:34

2 Replies

1755 Views

Last post by Ralph
02 May 2017, 11:26
Ticket view for end-user Managers

Last post by ruzzetto « 02 May 2017, 11:21
Replies: 2
by ruzzetto » 02 May 2017, 10:29

2 Replies

1119 Views

Last post by ruzzetto
02 May 2017, 11:21
Automatic create and update appointments not work

Last post by otrspb « 30 Apr 2017, 16:45
Replies: 1
by otrspb » 30 Apr 2017, 13:10

1 Replies

1356 Views

Last post by otrspb
30 Apr 2017, 16:45
Article transfer

Last post by reneeb « 29 Apr 2017, 08:35
Replies: 8
by colladl » 27 Apr 2017, 16:51

8 Replies

2958 Views

Last post by reneeb
29 Apr 2017, 08:35
[SOLVED] New installation and customization

Last post by ruzzetto « 28 Apr 2017, 20:14
Replies: 13
by ruzzetto » 14 Apr 2017, 11:51

13 Replies

10518 Views

Last post by ruzzetto
28 Apr 2017, 20:14
Queue View - Default to All tickets not Available tickets

Last post by root « 28 Apr 2017, 19:21
Replies: 5
by retro2707 » 28 Apr 2017, 10:34

5 Replies

3827 Views

Last post by root
28 Apr 2017, 19:21
Research output in CSV with linked items

Last post by wheelshot « 28 Apr 2017, 14:54

by wheelshot » 28 Apr 2017, 14:54

0 Replies

1722 Views

Last post by wheelshot
28 Apr 2017, 14:54
otrs 5 migration from 4 ldap not working

Last post by happysmile « 27 Apr 2017, 23:39
Replies: 7
by happysmile » 24 Apr 2017, 21:08

7 Replies

3122 Views

Last post by happysmile
27 Apr 2017, 23:39
OTRS 5.0.16 Mail Fetching problem

Last post by Radrick « 27 Apr 2017, 21:53
Replies: 10
by g0rkata » 16 Feb 2017, 17:07

10 Replies

7979 Views

Last post by Radrick
27 Apr 2017, 21:53
DynamicFieldITSMConfigItem show only linked CI in Customer Frontend

Last post by nedmaj « 27 Apr 2017, 18:27
Replies: 4
by albsie » 26 Apr 2017, 10:37

4 Replies

3194 Views

Last post by nedmaj
27 Apr 2017, 18:27
Use of templates

Last post by bmichelot « 27 Apr 2017, 13:00
Replies: 5
by bmichelot » 27 Apr 2017, 10:01

5 Replies

2746 Views

Last post by bmichelot
27 Apr 2017, 13:00
Disable dashboard tabs for some agent groups

Last post by ruzzetto « 27 Apr 2017, 12:31

by ruzzetto » 27 Apr 2017, 12:31

0 Replies

1190 Views

Last post by ruzzetto
27 Apr 2017, 12:31
Filter in Dashboard Not Working.

Last post by herbie123045 « 27 Apr 2017, 11:54

by herbie123045 » 27 Apr 2017, 11:54

0 Replies

1266 Views

Last post by herbie123045
27 Apr 2017, 11:54
How to create Dashboard with manual SQL Query.

Last post by root « 27 Apr 2017, 08:35
Replies: 4
by Sleepwalker » 19 Apr 2017, 02:48

4 Replies

2238 Views

Last post by root
27 Apr 2017, 08:35
[Solved] DynamicField Url: Placeholder for email and customer name

Last post by SUns86 « 26 Apr 2017, 17:33
Replies: 3
by SUns86 » 26 Apr 2017, 15:39

3 Replies

5535 Views

Last post by SUns86
26 Apr 2017, 17:33
Default Services are not applying

Last post by facundocaballe « 26 Apr 2017, 16:16

by facundocaballe » 26 Apr 2017, 16:16

0 Replies

1383 Views

Last post by facundocaballe
26 Apr 2017, 16:16
[SOLVED] Ticket States

Last post by root « 26 Apr 2017, 14:15
Replies: 1
by ruzzetto » 26 Apr 2017, 11:50

1 Replies

1124 Views

Last post by root
26 Apr 2017, 14:15
[SOLVED] PostMaster Filter question

Last post by GabrielV « 25 Apr 2017, 21:07
Replies: 6
by GabrielV » 19 Apr 2017, 20:31

6 Replies

3778 Views

Last post by GabrielV
25 Apr 2017, 21:07
[Solved] X-Otrs Headers from outside not recognized

Last post by SUns86 « 25 Apr 2017, 20:22
Replies: 4
by SUns86 » 25 Apr 2017, 17:21

4 Replies

2765 Views

Last post by SUns86
25 Apr 2017, 20:22
[SOLVED]Register new "Services" on a massive scale

Last post by facundocaballe « 25 Apr 2017, 18:23
Replies: 4
by facundocaballe » 21 Apr 2017, 20:09

4 Replies

2614 Views

Last post by facundocaballe
25 Apr 2017, 18:23
Impossible to send email error

Last post by leosadovsky « 24 Apr 2017, 21:42
Replies: 2
by happysmile » 24 Apr 2017, 21:18

2 Replies

1820 Views

Last post by leosadovsky
24 Apr 2017, 21:42
Customize OTRS Notification Emails

Last post by 5of5 « 24 Apr 2017, 21:09
Replies: 2
by 5of5 » 24 Apr 2017, 17:49

2 Replies

2573 Views

Last post by 5of5
24 Apr 2017, 21:09
Autofetch mail failure

Last post by leosadovsky « 24 Apr 2017, 12:12
Replies: 1
by pargatz » 24 Apr 2017, 11:53

1 Replies

1152 Views

Last post by leosadovsky
24 Apr 2017, 12:12
installer.pl fails to load

Last post by Shack « 21 Apr 2017, 21:37
Replies: 3
by Shack » 21 Apr 2017, 01:07

3 Replies

3129 Views

Last post by Shack
21 Apr 2017, 21:37
[SOLVED] LDAP brings the whole tree of AD objects (Users, PCs, etc.)

Last post by facundocaballe « 21 Apr 2017, 17:46
Replies: 6
by facundocaballe » 12 Apr 2017, 21:23

6 Replies

4667 Views

Last post by facundocaballe
21 Apr 2017, 17:46
Can't upload images in customer portal

Last post by justify « 21 Apr 2017, 14:38
Replies: 9
by SuperDOS » 02 Jun 2016, 16:26

9 Replies

7744 Views

Last post by justify
21 Apr 2017, 14:38
Escalation Banner on AgentTicketQueue

Last post by root « 21 Apr 2017, 07:25
Replies: 1
by iclaude » 20 Apr 2017, 16:37

1 Replies

1452 Views

Last post by root
21 Apr 2017, 07:25
Notifications on process ticket

Last post by nedmaj « 20 Apr 2017, 20:17
Replies: 2
by otrsZeroCool » 10 Apr 2017, 18:44

2 Replies

2450 Views

Last post by nedmaj
20 Apr 2017, 20:17
Process management Transition Actions

Last post by dsekelybrs « 20 Apr 2017, 17:35

by dsekelybrs » 20 Apr 2017, 17:35

0 Replies

1296 Views

Last post by dsekelybrs
20 Apr 2017, 17:35
Change process field names

Last post by reneeb « 20 Apr 2017, 15:27
Replies: 3
by retro2707 » 20 Apr 2017, 10:57

3 Replies

2186 Views

Last post by reneeb
20 Apr 2017, 15:27
Logos keep disappearing

Last post by jojo « 20 Apr 2017, 10:27
Replies: 3
by retro2707 » 20 Apr 2017, 09:58

3 Replies

2456 Views

Last post by jojo
20 Apr 2017, 10:27
[SOLVED] My Queue setting

Last post by rovell74 « 19 Apr 2017, 23:26
Replies: 2
by rovell74 » 14 Apr 2017, 23:36

2 Replies

4268 Views

Last post by rovell74
19 Apr 2017, 23:26
Notification MyQueue

Last post by rovell74 « 19 Apr 2017, 23:24

by rovell74 » 19 Apr 2017, 23:24

0 Replies

1256 Views

Last post by rovell74
19 Apr 2017, 23:24
[Solved] No existing template directory found ('/opt/otrs/Kernel/Output/HTML/Templates/Custom')!.

Last post by inwiwo « 19 Apr 2017, 17:24
Replies: 2
by inwiwo » 30 Jan 2016, 02:32

2 Replies

3775 Views

Last post by inwiwo
19 Apr 2017, 17:24
Save closing ticket in FAQ

Last post by reneeb « 19 Apr 2017, 14:01
Replies: 2
by mamebina123 » 18 Apr 2017, 13:43

2 Replies

1755 Views

Last post by reneeb
19 Apr 2017, 14:01
Restrict some set of Agent from sending mails to customers

Last post by reneeb « 19 Apr 2017, 13:59
Replies: 1
by sadheeshvi » 19 Apr 2017, 08:41

1 Replies

1127 Views

Last post by reneeb
19 Apr 2017, 13:59
Transition Regex

Last post by Dethas « 19 Apr 2017, 11:51
Replies: 3
by Dethas » 07 Apr 2017, 13:42

3 Replies

2146 Views

Last post by Dethas
19 Apr 2017, 11:51
Can we get Solution Description in Stat reports ?

Last post by madhoos « 19 Apr 2017, 07:15

by madhoos » 19 Apr 2017, 07:15

0 Replies

1223 Views

Last post by madhoos
19 Apr 2017, 07:15

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