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ITSM 5.0.17 - Hide "delete" in menu

Last post by evil « 16 Mar 2017, 10:05
Replies: 2
by evil » 15 Mar 2017, 17:16

2 Replies

1611 Views

Last post by evil
16 Mar 2017, 10:05
Trigger email when a ticket search is performed on a given queue

Last post by epferreira « 15 Mar 2017, 18:43
Replies: 2
by epferreira » 15 Mar 2017, 13:28

2 Replies

1577 Views

Last post by epferreira
15 Mar 2017, 18:43
Moving known users (in the database) to a separate queue

Last post by reneeb « 15 Mar 2017, 18:10
Replies: 3
by rzima » 15 Mar 2017, 15:36

3 Replies

2166 Views

Last post by reneeb
15 Mar 2017, 18:10
ACL to filter costumer services based on chosen type

Last post by nedmaj « 15 Mar 2017, 16:41
Replies: 1
by dennysgm » 13 Mar 2017, 18:57

1 Replies

1315 Views

Last post by nedmaj
15 Mar 2017, 16:41
multiple ldap authentication

Last post by aeg « 15 Mar 2017, 12:56
Replies: 3
by aeg » 08 Mar 2017, 16:55

3 Replies

3140 Views

Last post by aeg
15 Mar 2017, 12:56
removed

Last post by Godavari « 14 Mar 2017, 12:55

by Godavari » 14 Mar 2017, 12:55

0 Replies

787 Views

Last post by Godavari
14 Mar 2017, 12:55
GenericTicketConnectorREST - "ErrorCode":"TicketGet.AccessDenied"

Last post by gecelann « 14 Mar 2017, 10:02
Replies: 4
by gecelann » 14 Mar 2017, 07:23

4 Replies

4158 Views

Last post by gecelann
14 Mar 2017, 10:02
Other method in updating OTRS ticket except email

Last post by reneeb « 14 Mar 2017, 09:07
Replies: 3
by gecelann » 08 Mar 2017, 10:06

3 Replies

2256 Views

Last post by reneeb
14 Mar 2017, 09:07
[SOLVED]not valid YAML in web services OTRS

Last post by gecelann « 14 Mar 2017, 06:34
Replies: 1
by gecelann » 14 Mar 2017, 06:05

1 Replies

1907 Views

Last post by gecelann
14 Mar 2017, 06:34
Correct way to change the Favorite/Shortcut Icon

Last post by alcesh « 13 Mar 2017, 16:54
Replies: 13
by alcesh » 08 Mar 2017, 12:53

13 Replies

11213 Views

Last post by alcesh
13 Mar 2017, 16:54
Change color of ticket according to State

Last post by reneeb « 13 Mar 2017, 14:04
Replies: 2
by iclaude » 13 Mar 2017, 11:26

2 Replies

1613 Views

Last post by reneeb
13 Mar 2017, 14:04
Ticket notification - question marks instead of japanese signs

Last post by reneeb « 13 Mar 2017, 14:02
Replies: 2
by ThomasPL10 » 02 Mar 2017, 10:00

2 Replies

1678 Views

Last post by reneeb
13 Mar 2017, 14:02
Sub queues

Last post by crythias « 13 Mar 2017, 04:27
Replies: 5
by aeg » 08 Mar 2017, 14:20

5 Replies

3828 Views

Last post by crythias
13 Mar 2017, 04:27
Bulk new tickets import

Last post by gecelann « 11 Mar 2017, 08:07
Replies: 2
by gecelann » 09 Mar 2017, 09:21

2 Replies

1893 Views

Last post by gecelann
11 Mar 2017, 08:07
Where Are OTRS Logs Stored?

Last post by samwaithaka « 10 Mar 2017, 16:07
Replies: 3
by samwaithaka » 10 Mar 2017, 13:50

3 Replies

6596 Views

Last post by samwaithaka
10 Mar 2017, 16:07
Email Tickets not visible in Customer Login

Last post by stevros « 10 Mar 2017, 09:14
Replies: 8
by henry99 » 06 May 2015, 11:28

8 Replies

4862 Views

Last post by stevros
10 Mar 2017, 09:14
Better colors

Last post by RStraub « 09 Mar 2017, 15:17
Replies: 4
by wiegandr » 09 Mar 2017, 15:03

4 Replies

4492 Views

Last post by RStraub
09 Mar 2017, 15:17
SMIME with Address Rewriting

Last post by Jensito « 08 Mar 2017, 15:35

by Jensito » 08 Mar 2017, 15:35

0 Replies

1048 Views

Last post by Jensito
08 Mar 2017, 15:35
Don't send TicketOwnerUpdate Notification for a queue

Last post by nedmaj « 08 Mar 2017, 15:11
Replies: 5
by Gunjan » 23 Jan 2017, 07:30

5 Replies

2734 Views

Last post by nedmaj
08 Mar 2017, 15:11
config.pm

Last post by aeg « 08 Mar 2017, 14:14
Replies: 2
by aeg » 07 Mar 2017, 22:14

2 Replies

1681 Views

Last post by aeg
08 Mar 2017, 14:14
[MasterSlave] ForwardSlaves without format

Last post by christopher « 08 Mar 2017, 13:08
Replies: 1
by juanman » 09 Sep 2015, 21:02

1 Replies

1432 Views

Last post by christopher
08 Mar 2017, 13:08
[SOLVED] Migrated to OTRS 5s, now agent login is too slow

Last post by root « 08 Mar 2017, 07:10
Replies: 24
by nedmaj » 22 Feb 2017, 19:36

24 Replies

13610 Views

Last post by root
08 Mar 2017, 07:10
Closing ticket with fetched e-mail information

Last post by angeljux « 07 Mar 2017, 18:54

by angeljux » 07 Mar 2017, 18:54

0 Replies

804 Views

Last post by angeljux
07 Mar 2017, 18:54
Group of queues with ticket data in dedicated DB

Last post by epferreira « 07 Mar 2017, 18:20
Replies: 4
by epferreira » 07 Mar 2017, 17:09

4 Replies

1902 Views

Last post by epferreira
07 Mar 2017, 18:20
Echo the Accounted time in an email

Last post by RStraub « 07 Mar 2017, 11:57
Replies: 3
by apolloit » 15 Feb 2017, 00:31

3 Replies

1500 Views

Last post by RStraub
07 Mar 2017, 11:57
Enable AD authentication backend - Search failed! 000004DC

Last post by JohnBurg « 07 Mar 2017, 11:09
Replies: 3
by JohnBurg » 06 Mar 2017, 15:49

3 Replies

4344 Views

Last post by JohnBurg
07 Mar 2017, 11:09
Fetch Mail

Last post by root « 07 Mar 2017, 09:12
Replies: 6
by ronaldjerardmedina » 16 Feb 2017, 04:29

6 Replies

4310 Views

Last post by root
07 Mar 2017, 09:12
Conditional showing of Dynamic fields ITSM:Workorder and ITSM:Change

Last post by kornikov « 07 Mar 2017, 08:44
Replies: 2
by kornikov » 06 Mar 2017, 15:23

2 Replies

1676 Views

Last post by kornikov
07 Mar 2017, 08:44
Erroneous ticket input

Last post by wurzel « 06 Mar 2017, 19:50
Replies: 1
by mmfahmi » 06 Mar 2017, 19:36

1 Replies

835 Views

Last post by wurzel
06 Mar 2017, 19:50
CustomerID not populate - OTRS 5.0.16

Last post by root « 06 Mar 2017, 15:21
Replies: 2
by ReneDiaz » 16 Feb 2017, 21:17

2 Replies

1557 Views

Last post by root
06 Mar 2017, 15:21
[SOLVED] FAQ internal approval

Last post by epferreira « 03 Mar 2017, 21:03
Replies: 1
by epferreira » 02 Mar 2017, 13:23

1 Replies

1259 Views

Last post by epferreira
03 Mar 2017, 21:03
move queue default unfolded

Last post by slab « 03 Mar 2017, 12:11

by slab » 03 Mar 2017, 12:11

0 Replies

827 Views

Last post by slab
03 Mar 2017, 12:11
[SOLVED] HELP!!! Internal Server Error index.pl

Last post by gecelann « 03 Mar 2017, 09:32
Replies: 4
by gecelann » 23 Feb 2017, 11:30

4 Replies

3947 Views

Last post by gecelann
03 Mar 2017, 09:32
Priority changes to low when dispatch

Last post by peo « 02 Mar 2017, 15:35
Replies: 1
by peo » 13 Feb 2017, 09:47

1 Replies

1117 Views

Last post by peo
02 Mar 2017, 15:35
Error "Need UserLogin" or "CustomerID"

Last post by dingler « 02 Mar 2017, 12:08
Replies: 4
by dingler » 27 Feb 2017, 11:03

4 Replies

3796 Views

Last post by dingler
02 Mar 2017, 12:08
browser ask for download index.pl where sendmail

Last post by Julian0o « 02 Mar 2017, 11:00
Replies: 16
by liewife » 07 Aug 2012, 11:41

16 Replies

9830 Views

Last post by Julian0o
02 Mar 2017, 11:00
Ticket notification question marks instead of japanese signs

Last post by ThomasPL10 « 02 Mar 2017, 09:59

by ThomasPL10 » 02 Mar 2017, 09:59

0 Replies

1012 Views

Last post by ThomasPL10
02 Mar 2017, 09:59
Customer login authentication using LDAP & local DB

Last post by jlima « 01 Mar 2017, 12:31
Replies: 1
by numerouno » 01 Mar 2017, 10:01

1 Replies

7543 Views

Last post by jlima
01 Mar 2017, 12:31
Adding Closed Ticket counts in Queue Overview

Last post by jojo « 28 Feb 2017, 20:00
Replies: 1
by tahahasan » 28 Feb 2017, 10:07

1 Replies

729 Views

Last post by jojo
28 Feb 2017, 20:00
Restore Deleted OTRS Directory

Last post by root « 28 Feb 2017, 14:44
Replies: 3
by BenI » 27 Feb 2017, 17:40

3 Replies

2081 Views

Last post by root
28 Feb 2017, 14:44
Mail fetching problem (after upgrade to 5.0.16)

Last post by jlima « 27 Feb 2017, 16:16
Replies: 4
by jlima » 27 Feb 2017, 13:23

4 Replies

3262 Views

Last post by jlima
27 Feb 2017, 16:16
redundancy authentication

Last post by root « 27 Feb 2017, 15:22
Replies: 5
by ermurenz » 22 Feb 2017, 11:38

5 Replies

3057 Views

Last post by root
27 Feb 2017, 15:22
Moving unrecognized client to a specific queue - Generic Agent

Last post by rzima « 27 Feb 2017, 14:41
Replies: 2
by rzima » 02 Jan 2017, 11:54

2 Replies

1642 Views

Last post by rzima
27 Feb 2017, 14:41
No Postmaster filter execution on follow-ups

Last post by webrene « 27 Feb 2017, 13:03
Replies: 4
by webrene » 24 Feb 2017, 17:33

4 Replies

2135 Views

Last post by webrene
27 Feb 2017, 13:03
Dynamic Fields amount per line

Last post by otrsZeroCool « 24 Feb 2017, 22:54

by otrsZeroCool » 24 Feb 2017, 22:54

0 Replies

1174 Views

Last post by otrsZeroCool
24 Feb 2017, 22:54
Transition Actions Add Minutes To Date Dynamic Field

Last post by 5of5 « 24 Feb 2017, 18:51

by 5of5 » 24 Feb 2017, 18:51

0 Replies

976 Views

Last post by 5of5
24 Feb 2017, 18:51
RegExp in ACL 'Change settings'

Last post by jlima « 24 Feb 2017, 13:24

by jlima » 24 Feb 2017, 13:24

0 Replies

1096 Views

Last post by jlima
24 Feb 2017, 13:24
Customers and Groups

Last post by crythias « 24 Feb 2017, 02:41
Replies: 1
by marmollo » 15 Feb 2017, 16:42

1 Replies

944 Views

Last post by crythias
24 Feb 2017, 02:41
ConfigItem in Customer ticket

Last post by robleroy « 23 Feb 2017, 12:01

by robleroy » 23 Feb 2017, 12:01

0 Replies

820 Views

Last post by robleroy
23 Feb 2017, 12:01
Stats graph on dashboard

Last post by gecelann « 23 Feb 2017, 06:45
Replies: 9
by dcorbera » 03 Feb 2014, 15:55

9 Replies

5726 Views

Last post by gecelann
23 Feb 2017, 06:45

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