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Mail goes to random unrelated tickets - Handling customers with OTRS

Last post by root « 22 Apr 2021, 19:33
Replies: 1
by Tommyrelli » 22 Apr 2021, 17:37

1 Replies

1003 Views

Last post by root
22 Apr 2021, 19:33
Customer User Information Center - Planned on Closed tab?

Last post by iwill « 21 Apr 2021, 12:45
Replies: 4
by iwill » 20 Apr 2021, 09:38

4 Replies

1796 Views

Last post by iwill
21 Apr 2021, 12:45
Eventhandler or custom module for parentticketnumber

Last post by mindchanger « 15 Apr 2021, 13:07
Replies: 4
by mindchanger » 22 Sep 2020, 11:13

4 Replies

2310 Views

Last post by mindchanger
15 Apr 2021, 13:07
MasterSlave dropdown not showing up in bulk

Last post by root « 13 Apr 2021, 06:51
Replies: 9
by retro2707 » 13 Oct 2014, 11:30

9 Replies

4376 Views

Last post by root
13 Apr 2021, 06:51
OTRS temp files permissions

Last post by manoj99 « 12 Apr 2021, 21:27
Replies: 2
by manoj99 » 12 Apr 2021, 17:56

2 Replies

1698 Views

Last post by manoj99
12 Apr 2021, 21:27
OTRS 5 shm error log

Last post by manoj99 « 12 Apr 2021, 17:59
Replies: 8
by manoj99 » 23 Mar 2021, 18:30

8 Replies

3317 Views

Last post by manoj99
12 Apr 2021, 17:59
Change GenericAgent Avatar

Last post by iwill « 11 Apr 2021, 12:36

by iwill » 11 Apr 2021, 12:36

0 Replies

2972 Views

Last post by iwill
11 Apr 2021, 12:36
Updating otrs from 5 to 6 / DBUpdate-to-6.pl error

Last post by root « 10 Apr 2021, 17:05
Replies: 5
by felixotrs » 10 Apr 2021, 12:57

5 Replies

2287 Views

Last post by root
10 Apr 2021, 17:05
Closed state only on working days

Last post by iwill « 08 Apr 2021, 21:05
Replies: 4
by iwill » 29 Mar 2021, 22:38

4 Replies

2151 Views

Last post by iwill
08 Apr 2021, 21:05
Frequent logout for agent

Last post by graychev « 07 Apr 2021, 08:23
Replies: 4
by graychev » 29 Mar 2021, 13:42

4 Replies

3211 Views

Last post by graychev
07 Apr 2021, 08:23
OTRS DB Migration

Last post by root « 06 Apr 2021, 17:25
Replies: 2
by Shadey212 » 06 Apr 2021, 16:19

2 Replies

1873 Views

Last post by root
06 Apr 2021, 17:25
SLA Null for some tickets with the same details

Last post by root « 06 Apr 2021, 07:46
Replies: 1
by iclaude » 01 Apr 2021, 20:20

1 Replies

1496 Views

Last post by root
06 Apr 2021, 07:46
OTRS 6.0.24 - Master/slave plugin 6.0.21 issue

Last post by bossma02 « 31 Mar 2021, 11:50

by bossma02 » 31 Mar 2021, 11:50

0 Replies

3105 Views

Last post by bossma02
31 Mar 2021, 11:50
Error creating DateTime object

Last post by klsoft « 28 Mar 2021, 19:33
Replies: 1
by davidkrotil » 29 Mar 2020, 22:19

1 Replies

2904 Views

Last post by klsoft
28 Mar 2021, 19:33
(Solved) Separate the Config.pm

Last post by liquidxtc13 « 28 Mar 2021, 12:07
Replies: 9
by liquidxtc13 » 25 Mar 2021, 23:14

9 Replies

4117 Views

Last post by liquidxtc13
28 Mar 2021, 12:07
automatic status change on reply?

Last post by root « 26 Mar 2021, 19:58
Replies: 3
by erikthijs » 14 Oct 2011, 09:07

3 Replies

2554 Views

Last post by root
26 Mar 2021, 19:58
[SOLVED] Response => state

Last post by root « 26 Mar 2021, 19:57
Replies: 20
by HervE » 08 Apr 2011, 15:40

20 Replies

15542 Views

Last post by root
26 Mar 2021, 19:57
ACL

Last post by root « 26 Mar 2021, 19:55
Replies: 5
by flying2021 » 26 Mar 2021, 17:50

5 Replies

1819 Views

Last post by root
26 Mar 2021, 19:55
choose response => set Ticket status

Last post by odyseja « 26 Mar 2021, 19:31
Replies: 1
by NCA71 » 20 Jun 2012, 10:15

1 Replies

1172 Views

Last post by odyseja
26 Mar 2021, 19:31
Ticket locked to agent on customer replies

Last post by root « 26 Mar 2021, 00:02
Replies: 11
by curiouso » 07 Jan 2016, 16:32

11 Replies

6897 Views

Last post by root
26 Mar 2021, 00:02
Link CustomerUser to Customer with LDAP

Last post by root « 25 Mar 2021, 23:56
Replies: 5
by liquidxtc13 » 22 Mar 2021, 14:59

5 Replies

2706 Views

Last post by root
25 Mar 2021, 23:56
service Catalog

Last post by liquidxtc13 « 25 Mar 2021, 18:29
Replies: 10
by dacare » 18 Mar 2021, 15:13

10 Replies

5871 Views

Last post by liquidxtc13
25 Mar 2021, 18:29
Dynamic field - Default Value not updating.

Last post by skullz « 25 Mar 2021, 15:16
Replies: 1
by Rhendak » 25 Mar 2021, 15:02

1 Replies

1213 Views

Last post by skullz
25 Mar 2021, 15:16
Malformed UTF-8 character

Last post by liquidxtc13 « 24 Mar 2021, 14:16
Replies: 1
by iwill » 17 Mar 2021, 17:35

1 Replies

1860 Views

Last post by liquidxtc13
24 Mar 2021, 14:16
otrs.CheckModules.pl

Last post by liquidxtc13 « 24 Mar 2021, 12:25
Replies: 6
by pidilandia » 23 Mar 2021, 14:07

6 Replies

3080 Views

Last post by liquidxtc13
24 Mar 2021, 12:25
[SOLVED] URGENT... Perl... issues since 20.04 LTS upgrade on Ubuntu

Last post by zzz « 22 Mar 2021, 21:44
Replies: 2
by jeffbourassa » 22 Mar 2021, 20:39

2 Replies

2697 Views

Last post by zzz
22 Mar 2021, 21:44
View ALL my Agent tickets

Last post by skullz « 22 Mar 2021, 17:30
Replies: 2
by gob » 22 Mar 2021, 12:37

2 Replies

1146 Views

Last post by skullz
22 Mar 2021, 17:30
Delete Customeruser

Last post by skullz « 22 Mar 2021, 16:51
Replies: 2
by liquidxtc13 » 22 Mar 2021, 14:47

2 Replies

1723 Views

Last post by skullz
22 Mar 2021, 16:51
Switch LDAP sync to new server

Last post by root « 22 Mar 2021, 12:29
Replies: 1
by liquidxtc13 » 22 Mar 2021, 09:49

1 Replies

1338 Views

Last post by root
22 Mar 2021, 12:29
Select agent as Default owner

Last post by liquidxtc13 « 22 Mar 2021, 10:10
Replies: 1
by graychev » 19 Mar 2021, 18:52

1 Replies

781 Views

Last post by liquidxtc13
22 Mar 2021, 10:10
This might be helpful - Dont appear to Agent

Last post by root « 22 Mar 2021, 01:11
Replies: 5
by iwill » 21 Mar 2021, 15:12

5 Replies

1619 Views

Last post by root
22 Mar 2021, 01:11
Process tickets: Formatting/Markup and show field based on checkbox

Last post by zzz « 21 Mar 2021, 09:15
Replies: 4
by Rhendak » 20 Mar 2021, 16:42

4 Replies

1822 Views

Last post by zzz
21 Mar 2021, 09:15
Fresh Znuny Installer Fails

Last post by baggar11 « 20 Mar 2021, 02:32
Replies: 3
by baggar11 » 20 Mar 2021, 01:10

3 Replies

3006 Views

Last post by baggar11
20 Mar 2021, 02:32
FAQ: Hide category for cusomters

Last post by root « 20 Mar 2021, 00:23
Replies: 2
by MisterShelby » 11 Oct 2019, 09:57

2 Replies

3103 Views

Last post by root
20 Mar 2021, 00:23
Tables in signatures

Last post by MomentoJams « 19 Mar 2021, 04:44
Replies: 4
by MomentoJams » 18 Mar 2021, 01:52

4 Replies

1626 Views

Last post by MomentoJams
19 Mar 2021, 04:44
Database

Last post by pidilandia « 18 Mar 2021, 13:01
Replies: 4
by pidilandia » 17 Mar 2021, 21:21

4 Replies

1684 Views

Last post by pidilandia
18 Mar 2021, 13:01
Default "Calendar Overview" View

Last post by reneeb « 17 Mar 2021, 09:42
Replies: 3
by jakecovert » 20 Aug 2018, 20:43

3 Replies

2579 Views

Last post by reneeb
17 Mar 2021, 09:42
Upgrade to OTRS 6.0.30, search not working

Last post by MomentoJams « 17 Mar 2021, 08:32
Replies: 2
by MomentoJams » 17 Mar 2021, 07:32

2 Replies

1064 Views

Last post by MomentoJams
17 Mar 2021, 08:32
Link customer users to exchange server

Last post by puree « 16 Mar 2021, 13:00
Replies: 7
by puree » 10 Mar 2021, 12:43

7 Replies

2725 Views

Last post by puree
16 Mar 2021, 13:00
Please help! backup.pl failed ./var/log/Daemon: file changed as we read it

Last post by ritacc « 15 Mar 2021, 20:40
Replies: 1
by ritacc » 15 Mar 2021, 02:44

1 Replies

1177 Views

Last post by ritacc
15 Mar 2021, 20:40
Resolved state on 7 day stats

Last post by iwill « 14 Mar 2021, 16:34
Replies: 4
by iwill » 12 Mar 2021, 11:40

4 Replies

2247 Views

Last post by iwill
14 Mar 2021, 16:34
Hide "Resolved" state from Queue

Last post by iwill « 09 Mar 2021, 18:16
Replies: 10
by iwill » 09 Mar 2021, 00:29

10 Replies

3328 Views

Last post by iwill
09 Mar 2021, 18:16
Send replies and notifications to address from incoming message not from customer's profile

Last post by a1eksei « 09 Mar 2021, 09:44

by a1eksei » 09 Mar 2021, 09:44

0 Replies

2268 Views

Last post by a1eksei
09 Mar 2021, 09:44
Catalog services cost x service

Last post by VCSousa « 08 Mar 2021, 11:08
Replies: 1
by dacare » 06 Mar 2021, 22:30

1 Replies

1174 Views

Last post by VCSousa
08 Mar 2021, 11:08
Error while trying to update packages

Last post by msksharma « 08 Mar 2021, 09:16
Replies: 6
by msksharma » 08 Mar 2021, 04:46

6 Replies

11310 Views

Last post by msksharma
08 Mar 2021, 09:16
Cannot choose queue in QuickClose

Last post by reneeb « 05 Mar 2021, 11:58
Replies: 5
by jsubhi » 04 Mar 2021, 15:40

5 Replies

2583 Views

Last post by reneeb
05 Mar 2021, 11:58
Dropdown OnClick

Last post by root « 03 Mar 2021, 16:13
Replies: 1
by VCSousa » 03 Mar 2021, 13:11

1 Replies

1543 Views

Last post by root
03 Mar 2021, 16:13
Add template to article

Last post by puree « 03 Mar 2021, 16:00
Replies: 2
by puree » 03 Mar 2021, 15:18

2 Replies

1471 Views

Last post by puree
03 Mar 2021, 16:00
[resolved] Webservice SearchTicket with multiple States

Last post by krasseoma « 02 Mar 2021, 15:00
Replies: 9
by krasseoma » 22 Feb 2021, 16:15

9 Replies

4833 Views

Last post by krasseoma
02 Mar 2021, 15:00
Statistic/report for Involved agents in a ticket

Last post by root « 01 Mar 2021, 21:43
Replies: 1
by graychev » 01 Mar 2021, 21:29

1 Replies

1141 Views

Last post by root
01 Mar 2021, 21:43

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