Come devo fare

New Topic

111 topics

Topics

Replies

Views

Last post

Autenticazione LDAP senza mail

Last post by fred1978 « 14 Mar 2024, 11:21

by fred1978 » 14 Mar 2024, 11:21

0 Replies

34595 Views

Last post by fred1978
14 Mar 2024, 11:21
Personalizzare campi su New Email Ticket

Last post by shawnbeasley « 12 Mar 2024, 09:31
Replies: 1
by cpalmiotta » 11 Mar 2024, 20:00

1 Replies

5196 Views

Last post by shawnbeasley
12 Mar 2024, 09:31
Central Authentication Service

Last post by Icyarol « 07 Jul 2023, 12:28

by Icyarol » 07 Jul 2023, 12:28

0 Replies

11559 Views

Last post by Icyarol
07 Jul 2023, 12:28
Login e logout degli agenti

Last post by Jarod64 « 01 Dec 2022, 10:45

by Jarod64 » 01 Dec 2022, 10:45

0 Replies

10738 Views

Last post by Jarod64
01 Dec 2022, 10:45
Visualizzazione dei Campi Dinamici in vista di stato

Last post by vbotega « 30 May 2022, 09:48

by vbotega » 30 May 2022, 09:48

0 Replies

9448 Views

Last post by vbotega
30 May 2022, 09:48
Invio notifiche tramite modulo MasterSlave

Last post by Stefano2019 « 29 Apr 2021, 17:07

by Stefano2019 » 29 Apr 2021, 17:07

0 Replies

12185 Views

Last post by Stefano2019
29 Apr 2021, 17:07
APERTURA TICKET TRAMITE CANALI SOCIAL (WHATSAPP, TELEGRA ECC.)

Last post by Andrea2020 « 14 Dec 2020, 18:00

by Andrea2020 » 14 Dec 2020, 18:00

0 Replies

9973 Views

Last post by Andrea2020
14 Dec 2020, 18:00
Notifiche ticket, inserire variabile data ora apertura ticket con orario non UTC

Last post by marcosalmi « 03 Nov 2020, 15:26

by marcosalmi » 03 Nov 2020, 15:26

0 Replies

8876 Views

Last post by marcosalmi
03 Nov 2020, 15:26
Modifica timing minuti controllo caselle POP3

Last post by marcosalmi « 03 Nov 2020, 15:24
Replies: 1
by marcosalmi » 29 Oct 2020, 12:40

1 Replies

8657 Views

Last post by marcosalmi
03 Nov 2020, 15:24
notifica in caso di ticket aperto che supera una certà età

Last post by marcosalmi « 07 Jul 2020, 15:53

by marcosalmi » 07 Jul 2020, 15:53

0 Replies

8910 Views

Last post by marcosalmi
07 Jul 2020, 15:53
Mancata funzionalità ACL

Last post by serena « 27 May 2020, 15:50

by serena » 27 May 2020, 15:50

0 Replies

9413 Views

Last post by serena
27 May 2020, 15:50
Custom Template

Last post by mabullo « 29 Apr 2020, 09:43

by mabullo » 29 Apr 2020, 09:43

0 Replies

8869 Views

Last post by mabullo
29 Apr 2020, 09:43
Nome Cliente sulle notifiche ticket

Last post by marcosalmi « 28 Apr 2020, 15:17

by marcosalmi » 28 Apr 2020, 15:17

0 Replies

9119 Views

Last post by marcosalmi
28 Apr 2020, 15:17
Aggiornare OTRS dalla 6.0.10 alla 6.0.26

Last post by quadrivium « 26 Mar 2020, 18:19

by quadrivium » 26 Mar 2020, 18:19

0 Replies

9028 Views

Last post by quadrivium
26 Mar 2020, 18:19
Aggiornare OTRS dalla 6.0.10 alla 6.0.26

Last post by quadrivium « 26 Mar 2020, 18:19

by quadrivium » 26 Mar 2020, 18:19

0 Replies

9034 Views

Last post by quadrivium
26 Mar 2020, 18:19
invio email con office365 "smtp.office365.com'

Last post by marcosalmi « 17 Feb 2020, 18:58

by marcosalmi » 17 Feb 2020, 18:58

0 Replies

9266 Views

Last post by marcosalmi
17 Feb 2020, 18:58
Aggiornamento servizi customer users

Last post by batman2008 « 10 Feb 2020, 11:54

by batman2008 » 10 Feb 2020, 11:54

0 Replies

9069 Views

Last post by batman2008
10 Feb 2020, 11:54
Configurare accesso SSO Active Directory

Last post by sdighi « 18 Dec 2019, 12:21

by sdighi » 18 Dec 2019, 12:21

0 Replies

10459 Views

Last post by sdighi
18 Dec 2019, 12:21
Apertura Nuovo ticket solo da interfaccia web customer e non da email

Last post by francofranco « 10 Jul 2019, 16:30

by francofranco » 10 Jul 2019, 16:30

0 Replies

10801 Views

Last post by francofranco
10 Jul 2019, 16:30
Logon trigger - Logon audit

Last post by sebyfa « 20 May 2019, 16:52

by sebyfa » 20 May 2019, 16:52

0 Replies

10112 Views

Last post by sebyfa
20 May 2019, 16:52
Creare campo personalizzato per creazione nuovo TK cliente

Last post by sax « 25 Mar 2019, 11:06
Replies: 3
by marcosalmi » 18 Jun 2018, 10:53

3 Replies

20158 Views

Last post by sax
25 Mar 2019, 11:06
Dynamic Field diversificarli per cliente

Last post by marcosalmi « 07 Nov 2018, 17:40

by marcosalmi » 07 Nov 2018, 17:40

0 Replies

46550 Views

Last post by marcosalmi
07 Nov 2018, 17:40
Elenco ticket del cliente, visualizzazione ultimo commento dell'opratore

Last post by marcosalmi « 23 Oct 2018, 12:51

by marcosalmi » 23 Oct 2018, 12:51

0 Replies

12312 Views

Last post by marcosalmi
23 Oct 2018, 12:51
Visualizzare Colonna Priorità nella lista dei ticket del cliente

Last post by marcosalmi « 10 Oct 2018, 11:16

by marcosalmi » 10 Oct 2018, 11:16

0 Replies

13906 Views

Last post by marcosalmi
10 Oct 2018, 11:16
Età del Ticket nella sezione Customer

Last post by fscorziello « 24 Sep 2018, 09:28

by fscorziello » 24 Sep 2018, 09:28

0 Replies

13419 Views

Last post by fscorziello
24 Sep 2018, 09:28
cambio stato o presa in carico ticket operatore rimuovere l’oggetto obbligatorio

Last post by marcosalmi « 21 Jun 2018, 00:25

by marcosalmi » 21 Jun 2018, 00:25

0 Replies

27240 Views

Last post by marcosalmi
21 Jun 2018, 00:25
Visualizzazione tipo ticket sul frontend del cliente

Last post by marcosalmi « 19 Jun 2018, 17:01

by marcosalmi » 19 Jun 2018, 17:01

0 Replies

24211 Views

Last post by marcosalmi
19 Jun 2018, 17:01
Creazione nuovo stato per il ticket

Last post by marcosalmi « 19 Jun 2018, 11:55
Replies: 2
by marcosalmi » 18 Jun 2018, 15:16

2 Replies

18910 Views

Last post by marcosalmi
19 Jun 2018, 11:55
aggiunta Dnamic Field a ticket aperto

Last post by Ortensia « 16 Oct 2017, 09:14
Replies: 1
by Ortensia » 30 Aug 2017, 09:07

1 Replies

72505 Views

Last post by Ortensia
16 Oct 2017, 09:14
script SQL

Last post by Ortensia « 21 Sep 2017, 17:01
Replies: 4
by Ortensia » 29 Aug 2017, 09:48

4 Replies

46984 Views

Last post by Ortensia
21 Sep 2017, 17:01
send mail from OTRS error

Last post by mmanara « 25 Jul 2017, 11:08
Replies: 1
by mmanara » 25 Jul 2017, 10:36

1 Replies

47286 Views

Last post by mmanara
25 Jul 2017, 11:08
gestione automatica delle code

Last post by lapo78 « 13 Mar 2017, 16:34

by lapo78 » 13 Mar 2017, 16:34

0 Replies

45564 Views

Last post by lapo78
13 Mar 2017, 16:34
Utilizzo Campi Dinamici

Last post by Damiano « 28 Dec 2016, 16:04
Replies: 3
by LucaBicego » 27 Dec 2016, 12:49

3 Replies

49896 Views

Last post by Damiano
28 Dec 2016, 16:04
Otrs 5 semplice escalation - MasterSlave

Last post by Gjonni « 18 Sep 2016, 17:20

by Gjonni » 18 Sep 2016, 17:20

0 Replies

44409 Views

Last post by Gjonni
18 Sep 2016, 17:20
Collegare i configuration item agli utenti customer

Last post by micheletasso « 12 Aug 2016, 15:09

by micheletasso » 12 Aug 2016, 15:09

0 Replies

44413 Views

Last post by micheletasso
12 Aug 2016, 15:09
Creazione script per aggiornamento automatico

Last post by navigator77 « 08 Jun 2016, 16:18
Replies: 1
by navigator77 » 07 Jun 2016, 19:59

1 Replies

46792 Views

Last post by navigator77
08 Jun 2016, 16:18
Stati diversificati Customer/Agenti

Last post by lfilippelli « 07 Jun 2016, 12:39
Replies: 2
by lfilippelli » 31 May 2016, 16:39

2 Replies

48130 Views

Last post by lfilippelli
07 Jun 2016, 12:39
Download email automatiche

Last post by Giulio Soleni « 16 Feb 2016, 00:18
Replies: 1
by Blackseven » 21 Jan 2016, 21:44

1 Replies

46168 Views

Last post by Giulio Soleni
16 Feb 2016, 00:18
Nuova colonna in Frontend::Agent::Dashboard

Last post by Spike07 « 14 Jan 2016, 18:45
Replies: 1
by Spike07 » 12 Jan 2016, 17:46

1 Replies

48650 Views

Last post by Spike07
14 Jan 2016, 18:45
Campo dinamico data/time selezionato per default

Last post by rtocci62 « 18 Nov 2015, 16:26

by rtocci62 » 18 Nov 2015, 16:26

0 Replies

46710 Views

Last post by rtocci62
18 Nov 2015, 16:26
[SOLVED] Inserire un nuovo input

Last post by MaxMaz « 11 Sep 2015, 11:33
Replies: 1
by MaxMaz » 11 Sep 2015, 10:54

1 Replies

45830 Views

Last post by MaxMaz
11 Sep 2015, 11:33
[SOLVED] OTRS WebService TicketGet

Last post by MaxMaz « 10 Sep 2015, 13:25
Replies: 1
by MaxMaz » 08 Sep 2015, 17:23

1 Replies

48156 Views

Last post by MaxMaz
10 Sep 2015, 13:25
inoltro mail automatico

Last post by 4Runner « 16 Jul 2015, 09:51

by 4Runner » 16 Jul 2015, 09:51

0 Replies

45830 Views

Last post by 4Runner
16 Jul 2015, 09:51
OTRS fetch mail

Last post by adeena « 20 Apr 2015, 07:19
Replies: 6
by CoGeAPS » 20 Mar 2014, 12:26

6 Replies

77163 Views

Last post by adeena
20 Apr 2015, 07:19
Ricevere ticket da mail

Last post by Mario75 « 19 Apr 2015, 10:28
Replies: 2
by Simone_ » 25 Nov 2011, 18:26

2 Replies

58056 Views

Last post by Mario75
19 Apr 2015, 10:28
Code > Agenti > Creazione nuovi ticket

Last post by massimomercurio « 15 Apr 2015, 11:15

by massimomercurio » 15 Apr 2015, 11:15

0 Replies

55796 Views

Last post by massimomercurio
15 Apr 2015, 11:15
Alterare l'ordine dei types nel menù a discesa

Last post by roanselmi « 23 Feb 2015, 19:13

by roanselmi » 23 Feb 2015, 19:13

0 Replies

54346 Views

Last post by roanselmi
23 Feb 2015, 19:13
Aggiungere "collega" tra un ticket e un computer

Last post by lorenzo « 23 Feb 2015, 13:56

by lorenzo » 23 Feb 2015, 13:56

0 Replies

53994 Views

Last post by lorenzo
23 Feb 2015, 13:56
aggiungere attribuiti nelle statistiche

Last post by viddan « 02 Feb 2015, 16:17

by viddan » 02 Feb 2015, 16:17

0 Replies

54912 Views

Last post by viddan
02 Feb 2015, 16:17
Creazione Process Management OTRS 4 FREE

Last post by albo « 02 Feb 2015, 11:56

by albo » 02 Feb 2015, 11:56

0 Replies

57431 Views

Last post by albo
02 Feb 2015, 11:56

New Topic

111 topics

Return to Board Index

Forum permissions

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum