Hi,
we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website:
http://www.cape-it.de/en/download/free- ... dules.html
If you have any hints or improvement suggestions, please contact us anytime.
Enjoy!
Anna
ITSM-CIAttributeCollection for OTRS 4 ready to download
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ITSM-CIAttributeCollection for OTRS 4 ready to download
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Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
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Anna Brakoniecka
c.a.p.e. IT® GmbH - ...cape it easy
http://www.cape-it.de
http://twitter.com/capeit
http://www.facebook.com/capeIT
https://plus.google.com/114925213123595998821/posts
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download
Hi there ! thank you for this add on, have u try it on otrs 4.0.7? need this to link CI --> services , thanks
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- Znuny guru
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download
We noticed that you are not able to search over attributes of CIs that are of type "CIClassReference". The search always returns all values and does not filter for the search string.brann wrote: If you have any hints or improvement suggestions, please contact us anytime.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download
That's a known (and intented) behaviour and will be configurable in one of the next releases. However, this behaviour was explicitely wanted by some customers which contributed financially to this extension. So right now it's doing what it's supposed to do .RStraub wrote:We noticed that you are not able to search over attributes of CIs that are of type "CIClassReference". The search always returns all values and does not filter for the search string.brann wrote: If you have any hints or improvement suggestions, please contact us anytime.
regards, T.
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KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download
Oh wow, that's interesting. Do you mind explaining the use-case where one would call a search and then ignore the search parameters ?
Thank you for your prompt response !
Thank you for your prompt response !
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny wizard
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download
they just wanted it that way - that's it.RStraub wrote:Oh wow, that's interesting. Do you mind explaining the use-case where one would call a search and then ignore the search parameters
EDIT:
no wait - they used an extension which allows searching for identically named CI-attributes over multiple CI-classes. The difference between the attributes was that they refered to different ci classes. So searchin over all was the easiest and accepted solution.
--
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.
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- Znuny guru
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download
Much obliged.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS