Hey all: I'm wondering if it's possible to change the name of the Phone ticket? I'd like change it to "Incident" instead of "Phone"
TIA.
Possible to change ticket name? (phone to incident)
Moderator: crythias
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jnelson
- Znuny newbie
- Posts: 72
- Joined: 18 Jul 2014, 14:40
- Znuny Version: 5.0.4
- Real Name: Jerry Nelson
Possible to change ticket name? (phone to incident)
OTRS 5 on CentOS 7.1
Re: Possible to change ticket name? (phone to incident)
Hi,
you should use Ticket Type for this. But yes, you can rename it.
- change the code
- change the language (http://otrs.github.io/doc/manual/develo ... guage-file)
Flo
you should use Ticket Type for this. But yes, you can rename it.
- change the code
- change the language (http://otrs.github.io/doc/manual/develo ... guage-file)
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.