Possible to change ticket name? (phone to incident)

Moderator: crythias

Locked
jnelson
Znuny newbie
Posts: 72
Joined: 18 Jul 2014, 14:40
Znuny Version: 5.0.4
Real Name: Jerry Nelson

Possible to change ticket name? (phone to incident)

Post by jnelson »

Hey all: I'm wondering if it's possible to change the name of the Phone ticket? I'd like change it to "Incident" instead of "Phone"

TIA.
OTRS 5 on CentOS 7.1
Top
wurzel
Znuny guru
Posts: 3273
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Possible to change ticket name? (phone to incident)

Post by wurzel »

Hi,

you should use Ticket Type for this. But yes, you can rename it.
- change the code
- change the language (http://otrs.github.io/doc/manual/develo ... guage-file)

Flo
OTRS 2025 SILVER (Prod)
OTRS 2025 auf Debian 12 (Test)
Znuny 7.x latest version testing auf Debian 12

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
Top
Locked

Return to “Help”