[SOLVED] Agents notification new customer

giorg · Post by **giorg** » 23 Sep 2011, 11:23

Hi all,

how do I notify agents that a new customer has self-registrated?

Thanks a lot

diginin · Post by **diginin** » 27 Sep 2011, 13:04

Out-of-the-box? You cannot. You can, however, use the roc script to trigger a registration and send an email to the system that would send a notification to all agents within this queue. Read the example in the source code for more info

.

giorg · Post by **giorg** » 27 Sep 2011, 13:49

Hi,

ty for answering. I was more interested in something like this:

http://forums.otrs.org/viewtopic.php?f=37&t=5870

tried to use that code but didnt work, watching the maillog is like ignored... any tip?

Tyvm

diginin · Post by **diginin** » 27 Sep 2011, 14:13

This will work, I am sure, but is not upgrade safe - FYI. Hope it helps you.

giorg · Post by **giorg** » 27 Sep 2011, 14:18

true, I'll keep that in mind. My problem is I did put that code in InterfaceCustomer.pl, right after the message "New account has been created...". I also modified a little that message to debug, to be sure I was in the right place. In fact I saw the modified message, but the mail did not start, nothing on maillog... just ignored. What am I doing wrong?

ty

giorg · Post by **giorg** » 27 Sep 2011, 15:22

Found the problem, charset was wrong:

LayoutObject->{UserCharset}

instead of

$Self->{LayoutObject}->{UserCharset}

ty.

Znuny and ((OTRS)) Community Edition

[SOLVED] Agents notification new customer

[SOLVED] Agents notification new customer

Re: Agents notification new customer

Re: Agents notification new customer

Re: Agents notification new customer

Re: Agents notification new customer

Re: [SOLVED] Agents notification new customer