Owner of ticket is changing automatically

[deanj]

Hi

The owner of the ticket is changing automatically, for example we create a ticket and set the owner of this to Agent1, Agent2 looks at the ticket in the queue and its then sets the owner to Agent2.

How can disable this feature so we are in control of assigning the owner of a ticket?

[deanj]

HI

This is the history in the ticket

Unlock Unlocked ticket. - Admin OTRS 14/05/2014 12:25:01
Lock Locked ticket. - Jason Dean 14/05/2014 12:56:58
Misc Reset of unlock time. - Jason Dean 14/05/2014 12:56:58
OwnerUpdate New owner is "deanj" (ID=2). - Jason Dean 14/05/2014 12:56:58 (how did the owner change, when I did not change the owner?)
Unlock Unlocked ticket. - Admin OTRS 14/05/2014 13:05:01

[crythias]

Looking at the ticket doesn't tend to change owner.