Win-2k8R2 Acrive Directory and LDAP

[mafiset]

I know there are some posts about this feature but I cannot find bug.

I am able to authenticate the Customer but I get the "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator".

If I look the the System Log ... "Need UserLogin!"
And the Customer User Management : List ... there are multiple columns and rows ...but all empty.

What I would like to do is let Customer users login the OTRS through the matching credentials from the AD (through LDAP).
But without creating each users first on OTRS Customer-User list ?

SystemLog :

No such user 'fisetm'!

CustomerUser: fisetm (CN=FISETM,OU=ADM-RESEAU,DC=mohl,DC=hline,DC=com) authentication ok (REMOTE_ADDR: 192.168.112.30).

Thanks

[crythias]

bad:
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ],
good:
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ],

[mafiset]

Thanks for this crythias but it did not change the output.
I know I am close ... very close ...

[crythias]

might be cached.

[crythias]

also, more complete logs would be helpful.

[mafiset]

Cached .. ?
But for the log, please have a look ..

Am-I pulling too much information ?

File added ..

[crythias]

Am-I pulling too much information ?

No. viewtopic.php?f=62&t=22421

But for the log, please have a look ..

where?

[mafiset]

File added

• May 14 11:05:43 localhost kernel: [ 0.829855] pcie_pme 0000:00:18.6:pcie01: service driver pcie_pme loaded
  May 14 11:05:43 localhost kernel: [ 0.829961] pcieport 0000:00:18.7: Signaling PME through PCIe PME interrupt
  May 14 11:05:43 localhost kernel: [ 0.829981] pcie_pme 0000:00:18.7:pcie01: service driver pcie_pme loaded
  May 14 11:05:43 localhost kernel: [ 0.830003] pci_hotplug: PCI Hot Plug PCI Core version: 0.5
  May 14 11:05:43 localhost kernel: [ 0.830451] pciehp 0000:00:15.0:pcie04: HPC vendor_id 15ad device_id 7a0 ss_vid 15ad ss_did 7a0
  May 14 11:05:43 localhost kernel: [ 0.830521] pciehp 0000:00:15.0:pcie04: service driver pciehp loaded
  May 14 11:05:43 localhost kernel: [ 0.835085] acpiphp: Slot [61] registered
  May 14 11:05:43 localhost kernel: [ 0.835103] acpiphp: Slot [62] registered
  May 14 11:05:43 localhost kernel: [ 0.835120] acpiphp: Slot [63] registered
  May 14 11:05:43 localhost kernel: [ 0.835790] intel_idle: does not run on family 6 model 23
  May 14 11:05:43 localhost kernel: [ 0.835810] ERST: Table is not found!
  May 14 11:05:43 localhost kernel: [ 0.835812] GHES: HEST is not enabled!
  May 14 11:05:43 localhost kernel: [ 0.835875] Serial: 8250/16550 driver, 4 ports, IRQ sharing enabled
  May 14 11:05:43 localhost kernel: [ 0.860165] serial8250: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
  May 14 11:05:43 localhost kernel: [ 0.884374] serial8250: ttyS1 at I/O 0x2f8 (irq = 3) is a 16550A
  May 14 11:05:43 localhost kernel: [ 0.908829] 00:0a: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
  May 14 11:05:43 localhost kernel: [ 0.932995] 00:0b: ttyS1 at I/O 0x2f8 (irq = 3) is a 16550A
  May 14 11:05:43 localhost kernel: [ 0.933258] hpet_acpi_add: no address or irqs in _CRS
  May 14 11:05:43 localhost kernel: [ 0.933268] Linux agpgart interface v0.103
  May 14 11:05:43 localhost kernel: [ 0.933364] agpgart-intel 0000:00:00.0: Intel 440BX Chipset
  May 14 11:05:43 localhost kernel: [ 0.935103] agpgart-intel 0000:00:00.0: AGP aperture is 256M @ 0x0
  May 14 11:05:43 localhost kernel: [ 0.935244] i8042: PNP: PS/2 Controller [PNP0303:KBC,PNP0f13:MOUS] at 0x60,0x64 irq 1,12
  May 14 11:05:43 localhost kernel: [ 0.936120] serio: i8042 KBD port at 0x60,0x64 irq 1
  May 14 11:05:43 localhost kernel: [ 0.936127] serio: i8042 AUX port at 0x60,0x64 irq 12
  May 14 11:05:43 localhost kernel: [ 0.936225] mousedev: PS/2 mouse device common for all mice
  May 14 11:05:43 localhost kernel: [ 0.936471] rtc_cmos 00:04: rtc core: registered rtc_cmos as rtc0
  May 14 11:05:43 localhost kernel: [ 0.936494] rtc0: alarms up to one month, y3k, 114 bytes nvram
  May 14 11:05:43 localhost kernel: [ 0.936503] cpuidle: using governor ladder
  May 14 11:05:43 localhost kernel: [ 0.936505] cpuidle: using governor menu
  May 14 11:05:43 localhost kernel: [ 0.936674] TCP cubic registered
  May 14 11:05:43 localhost kernel: [ 0.936699] NET: Registered protocol family 10
  May 14 11:05:43 localhost kernel: [ 0.937157] Mobile IPv6
  May 14 11:05:43 localhost kernel: [ 0.937160] NET: Registered protocol family 17
  May 14 11:05:43 localhost kernel: [ 0.937164] Registering the dns_resolver key type
  May 14 11:05:43 localhost kernel: [ 0.937300] PM: Hibernation image not present or could not be loaded.
  May 14 11:05:43 localhost kernel: [ 0.937308] registered taskstats version 1
  May 14 11:05:43 localhost kernel: [ 0.941498] rtc_cmos 00:04: setting system clock to 2014-05-14 15:05:30 UTC (1400079930)
  May 14 11:05:43 localhost kernel: [ 0.941563] Initializing network drop monitor service
  May 14 11:05:43 localhost kernel: [ 0.943016] Freeing unused kernel memory: 616k freed
  May 14 11:05:43 localhost kernel: [ 0.943290] Write protecting the kernel read-only data: 6144k
  May 14 11:05:43 localhost kernel: [ 0.945324] Freeing unused kernel memory: 540k freed
  May 14 11:05:43 localhost kernel: [ 0.948065] Freeing unused kernel memory: 728k freed
  May 14 11:05:43 localhost kernel: [ 0.949054] input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input0
  May 14 11:05:43 localhost kernel: [ 0.976919] udevd (32): /proc/32/oom_adj is deprecated, please use /proc/32/oom_score_adj instead.
  May 14 11:05:43 localhost kernel: [ 1.152774] SCSI subsystem initialized
  May 14 11:05:43 localhost kernel: [ 1.154039] Fusion MPT base driver 3.04.20
  May 14 11:05:43 localhost kernel: [ 1.154041] Copyright (c) 1999-2008 LSI Corporation
  May 14 11:05:43 localhost kernel: [ 1.154755] Fusion MPT SPI Host driver 3.04.20
  May 14 11:05:43 localhost kernel: [ 1.164618] libata version 3.00 loaded.
  May 14 11:05:43 localhost kernel: [ 1.164997] mptbase: ioc0: Initiating bringup
  May 14 11:05:43 localhost kernel: [ 1.212624] pcnet32: pcnet32.c:v1.35 21.Apr.2008 tsbogend@alpha.franken.de
  May 14 11:05:43 localhost kernel: [ 1.236704] ioc0: LSI53C1030 B0: Capabilities={Initiator}
  May 14 11:05:43 localhost kernel: [ 1.253416] pcnet32: PCnet/PCI II 79C970A at 0x2000, 00:50:56:b1:52:e1 assigned IRQ 18
  May 14 11:05:43 localhost kernel: [ 1.254114] pcnet32: eth0: registered as PCnet/PCI II 79C970A
  May 14 11:05:43 localhost kernel: [ 1.254192] pcnet32: 1 cards_found
  May 14 11:05:43 localhost kernel: [ 1.408382] scsi0 : ioc0: LSI53C1030 B0, FwRev=01032920h, Ports=1, MaxQ=128, IRQ=17
  May 14 11:05:43 localhost kernel: [ 1.527882] ata_piix 0000:00:07.1: version 2.13
  May 14 11:05:43 localhost kernel: [ 1.528902] scsi 0:0:0:0: Direct-Access VMware Virtual disk 1.0 PQ: 0 ANSI: 2
  May 14 11:05:43 localhost kernel: [ 1.528911] scsi target0:0:0: Beginning Domain Validation
  May 14 11:05:43 localhost kernel: [ 1.529686] scsi target0:0:0: Domain Validation skipping write tests
  May 14 11:05:43 localhost kernel: [ 1.529688] scsi target0:0:0: Ending Domain Validation
  May 14 11:05:43 localhost kernel: [ 1.529765] scsi target0:0:0: FAST-40 WIDE SCSI 80.0 MB/s ST (25 ns, offset 127)
  May 14 11:05:43 localhost kernel: [ 1.533701] scsi1 : ata_piix
  May 14 11:05:43 localhost kernel: [ 1.534129] scsi2 : ata_piix
  May 14 11:05:43 localhost kernel: [ 1.534182] ata1: PATA max UDMA/33 cmd 0x1f0 ctl 0x3f6 bmdma 0x10c0 irq 14
  May 14 11:05:43 localhost kernel: [ 1.534185] ata2: PATA max UDMA/33 cmd 0x170 ctl 0x376 bmdma 0x10c8 irq 15
  May 14 11:05:43 localhost kernel: [ 1.725089] ata2.00: ATAPI: VMware Virtual IDE CDROM Drive, 00000001, max UDMA/33
  May 14 11:05:43 localhost kernel: [ 1.725388] ata2.00: configured for UDMA/33
  May 14 11:05:43 localhost kernel: [ 1.725813] scsi 2:0:0:0: CD-ROM NECVMWar VMware IDE CDR10 1.00 PQ: 0 ANSI: 5
  May 14 11:05:43 localhost kernel: [ 1.728204] sd 0:0:0:0: [sda] 335544320 512-byte logical blocks: (171 GB/160 GiB)
  May 14 11:05:43 localhost kernel: [ 1.728232] sd 0:0:0:0: [sda] Write Protect is off
  May 14 11:05:43 localhost kernel: [ 1.728234] sd 0:0:0:0: [sda] Mode Sense: 61 00 00 00
  May 14 11:05:43 localhost kernel: [ 1.728266] sd 0:0:0:0: [sda] Cache data unavailable
  May 14 11:05:43 localhost kernel: [ 1.728268] sd 0:0:0:0: [sda] Assuming drive cache: write through
  May 14 11:05:43 localhost kernel: [ 1.728471] sd 0:0:0:0: [sda] Cache data unavailable
  May 14 11:05:43 localhost kernel: [ 1.728473] sd 0:0:0:0: [sda] Assuming drive cache: write through
  May 14 11:05:43 localhost kernel: [ 1.736111] sda: sda1 sda2 sda3
  May 14 11:05:43 localhost kernel: [ 1.736374] sd 0:0:0:0: [sda] Cache data unavailable
  May 14 11:05:43 localhost kernel: [ 1.736376] sd 0:0:0:0: [sda] Assuming drive cache: write through
  May 14 11:05:43 localhost kernel: [ 1.736378] sd 0:0:0:0: [sda] Attached SCSI disk
  May 14 11:05:43 localhost kernel: [ 1.752221] sr0: scsi3-mmc drive: 1x/1x writer dvd-ram cd/rw xa/form2 cdda tray
  May 14 11:05:43 localhost kernel: [ 1.752224] cdrom: Uniform CD-ROM driver Revision: 3.20
  May 14 11:05:43 localhost kernel: [ 1.752810] sr 2:0:0:0: Attached scsi CD-ROM sr0
  May 14 11:05:43 localhost kernel: [ 1.835708] device-mapper: uevent: version 1.0.3
  May 14 11:05:43 localhost kernel: [ 1.836077] device-mapper: ioctl: 4.22.0-ioctl (2011-10-19) initialised: dm-devel@redhat.com
  May 14 11:05:43 localhost kernel: [ 2.089819] EXT2-fs (sda1): warning: mounting ext3 filesystem as ext2
  May 14 11:05:43 localhost kernel: [ 2.132220] EXT2-fs (dm-1): error: couldn't mount because of unsupported optional features (240)
  May 14 11:05:43 localhost kernel: [ 2.132270] FAT-fs (dm-1): utf8 is not a recommended IO charset for FAT filesystems, filesystem will be case sensitive!
  May 14 11:05:43 localhost kernel: [ 2.143528] EXT4-fs (dm-1): mounted filesystem with ordered data mode. Opts:
  May 14 11:05:43 localhost kernel: [ 2.180110] EXT2-fs (dm-2): error: couldn't mount because of unsupported optional features (240)
  May 14 11:05:43 localhost kernel: [ 2.183754] FAT-fs (dm-2): utf8 is not a recommended IO charset for FAT filesystems, filesystem will be case sensitive!
  May 14 11:05:43 localhost kernel: [ 2.194671] EXT4-fs (dm-2): mounted filesystem with ordered data mode. Opts:
  May 14 11:05:43 localhost kernel: [ 2.232153] EXT2-fs (dm-0): error: couldn't mount because of unsupported optional features (240)
  May 14 11:05:43 localhost kernel: [ 2.235704] FAT-fs (dm-0): utf8 is not a recommended IO charset for FAT filesystems, filesystem will be case sensitive!
  May 14 11:05:43 localhost kernel: [ 2.240895] EXT4-fs (dm-0): mounted filesystem with ordered data mode. Opts:
  May 14 11:05:43 localhost kernel: [ 2.243287] Adding 2008120k swap on /dev/sda2. Priority:-1 extents:1 across:2008120k
  May 14 11:05:43 localhost kernel: [ 2.252628] aufs: module is from the staging directory, the quality is unknown, you have been warned.
  May 14 11:05:43 localhost kernel: [ 2.255180] aufs 3.2-20130204
  May 14 11:05:43 localhost kernel: [ 2.257501] squashfs: version 4.0 (2009/01/31) Phillip Lougher
  May 14 11:05:43 localhost kernel: [ 2.274049] loop: module loaded
  May 14 11:05:43 localhost kernel: [ 2.311630] FAT-fs (loop0): utf8 is not a recommended IO charset for FAT filesystems, filesystem will be case sensitive!
  May 14 11:05:43 localhost kernel: [ 2.352658] ISO 9660 Extensions: RRIP_1991A
  May 14 11:05:43 localhost kernel: [ 2.353296] aufs test_add:264:mount[610]: uid/gid/perm /SOURCE/FIRMWARE 0/0/0755, 0/0/01777
  May 14 11:05:43 localhost kernel: [ 3.240513] shpchp: Standard Hot Plug PCI Controller Driver version: 0.4
  May 14 11:05:43 localhost kernel: [ 3.255650] piix4_smbus 0000:00:07.3: Host SMBus controller not enabled!
  May 14 11:05:43 localhost kernel: [ 3.264711] input: Power Button as /devices/LNXSYSTM:00/LNXPWRBN:00/input/input1
  May 14 11:05:43 localhost kernel: [ 3.264716] ACPI: Power Button [PWRF]
  May 14 11:05:43 localhost kernel: [ 3.349323] sd 0:0:0:0: Attached scsi generic sg0 type 0
  May 14 11:05:43 localhost kernel: [ 3.349357] sr 2:0:0:0: Attached scsi generic sg1 type 5
  May 14 11:05:43 localhost kernel: [ 3.366361] ACPI: AC Adapter [ACAD] (on-line)
  May 14 11:05:43 localhost kernel: [ 3.401778] [drm] Initialized drm 1.1.0 20060810
  May 14 11:05:43 localhost kernel: [ 3.449874] input: PC Speaker as /devices/platform/pcspkr/input/input2
  May 14 11:05:43 localhost kernel: [ 3.574022] [drm] Capabilities:
  May 14 11:05:43 localhost kernel: [ 3.574024] [drm] Rect copy.
  May 14 11:05:43 localhost kernel: [ 3.574025] [drm] Cursor.
  May 14 11:05:43 localhost kernel: [ 3.574026] [drm] Cursor bypass.
  May 14 11:05:43 localhost kernel: [ 3.574027] [drm] Cursor bypass 2.
  May 14 11:05:43 localhost kernel: [ 3.574028] [drm] 8bit emulation.
  May 14 11:05:43 localhost kernel: [ 3.574028] [drm] Alpha cursor.
  May 14 11:05:43 localhost kernel: [ 3.574029] [drm] Extended Fifo.
  May 14 11:05:43 localhost kernel: [ 3.574030] [drm] Multimon.
  May 14 11:05:43 localhost kernel: [ 3.574031] [drm] Pitchlock.
  May 14 11:05:43 localhost kernel: [ 3.574032] [drm] Irq mask.
  May 14 11:05:43 localhost kernel: [ 3.574033] [drm] Display Topology.
  May 14 11:05:43 localhost kernel: [ 3.574034] [drm] GMR.
  May 14 11:05:43 localhost kernel: [ 3.574034] [drm] Traces.
  May 14 11:05:43 localhost kernel: [ 3.574035] [drm] GMR2.
  May 14 11:05:43 localhost kernel: [ 3.574036] [drm] Screen Object 2.
  May 14 11:05:43 localhost kernel: [ 3.574037] [drm] Max GMR ids is 64
  May 14 11:05:43 localhost kernel: [ 3.574038] [drm] Max GMR descriptors is 4096
  May 14 11:05:43 localhost kernel: [ 3.574039] [drm] Max number of GMR pages is 65536
  May 14 11:05:43 localhost kernel: [ 3.574040] [drm] Max dedicated hypervisor surface memory is 163840 kiB
  May 14 11:05:43 localhost kernel: [ 3.574042] [drm] VRAM at 0xd8000000 size is 4096 kiB
  May 14 11:05:43 localhost kernel: [ 3.574043] [drm] MMIO at 0xd0800000 size is 256 kiB
  May 14 11:05:43 localhost kernel: [ 3.574045] [drm] global init.
  May 14 11:05:43 localhost kernel: [ 3.575466] [TTM] Zone kernel: Available graphics memory: 2031804 kiB
  May 14 11:05:43 localhost kernel: [ 3.575468] [TTM] Initializing pool allocator
  May 14 11:05:43 localhost kernel: [ 3.575473] [TTM] Initializing DMA pool allocator
  May 14 11:05:43 localhost kernel: [ 3.575510] mtrr: type mismatch for d0800000,40000 old: write-back new: write-combining
  May 14 11:05:43 localhost kernel: [ 3.576101] [drm] width 800
  May 14 11:05:43 localhost kernel: [ 3.576111] [drm] height 480
  May 14 11:05:43 localhost kernel: [ 3.576121] [drm] bpp 32
  May 14 11:05:43 localhost kernel: [ 3.580253] [drm] Fifo max 0x00040000 min 0x00001000 cap 0x0000077f
  May 14 11:05:43 localhost kernel: [ 3.580937] [drm] Supports vblank timestamp caching Rev 1 (10.10.2010).
  May 14 11:05:43 localhost kernel: [ 3.580939] [drm] No driver support for vblank timestamp query.
  May 14 11:05:43 localhost kernel: [ 3.581026] [drm] Screen objects system initialized
  May 14 11:05:43 localhost kernel: [ 3.581029] [drm] Detected no device 3D availability.
  May 14 11:05:43 localhost kernel: [ 3.583589] [drm] Initialized vmwgfx 2.4.0 20120209 for 0000:00:0f.0 on minor 0
  May 14 11:05:43 localhost kernel: [ 3.594232] Floppy drive(s): fd0 is 1.44M
  May 14 11:05:43 localhost kernel: [ 3.606922] parport_pc 00:09: reported by Plug and Play ACPI
  May 14 11:05:43 localhost kernel: [ 3.607101] parport0: PC-style at 0x378, irq 7 [PCSPP,TRISTATE]
  May 14 11:05:43 localhost kernel: [ 3.609996] Error: Driver 'pcspkr' is already registered, aborting...
  May 14 11:05:43 localhost kernel: [ 3.612031] FDC 0 is a post-1991 82077
  May 14 11:05:43 localhost kernel: [ 3.725064] input: ImPS/2 Generic Wheel Mouse as /devices/platform/i8042/serio1/input/input3
  May 14 11:05:43 localhost kernel: [ 4.893681] vmmemctl: started kernel thread pid=1159
  May 14 11:05:43 localhost kernel: [ 4.893694] VMware memory control driver initialized
  May 14 11:05:43 localhost kernel: [ 5.019605] VMware vmxnet virtual NIC driver
  May 14 11:05:43 localhost kernel: [ 5.138228] [1293]: VMCI: shared components initialized.
  May 14 11:05:43 localhost kernel: [ 5.138276] Probing for vmci/PCI.
  May 14 11:05:43 localhost kernel: [ 5.138369] Found vmci/PCI at 0x1080, irq 16.
  May 14 11:05:43 localhost kernel: [ 5.138418] VMCI: using capabilities 0xc.
  May 14 11:05:43 localhost kernel: [ 5.138504] [1293]: VMCI: Host capability check passed.
  May 14 11:05:43 localhost kernel: [ 5.138756] vmci 0000:00:07.7: irq 72 for MSI/MSI-X
  May 14 11:05:43 localhost kernel: [ 5.138782] vmci 0000:00:07.7: irq 73 for MSI/MSI-X
  May 14 11:05:43 localhost kernel: [ 5.139005] Registered vmci device.
  May 14 11:05:43 localhost kernel: [ 5.139179] [1293]: VMCI: Using guest personality
  May 14 11:05:43 localhost kernel: [ 5.139189] [1293]: VMCI: host components initialized.
  May 14 11:05:43 localhost kernel: [ 5.139512] [1293]: VMCI: Module registered (name=vmci,major=10,minor=59).
  May 14 11:05:43 localhost kernel: [ 5.139514] [1293]: VMCI: Using host personality
  May 14 11:05:43 localhost kernel: [ 5.139515] [1293]: VMCI: Module (name=vmci) is initialized
  May 14 11:05:43 localhost kernel: [ 7.419599] pcnet32 0000:02:00.0: eth0: link up
  May 14 11:05:47 localhost /usr/sbin/cron[1629]: (CRON) INFO (pidfile fd = 3)
  May 14 11:05:47 localhost /usr/sbin/cron[1630]: (CRON) STARTUP (fork ok)
  May 14 11:05:47 localhost /usr/sbin/cron[1630]: (CRON) INFO (Running @reboot jobs)
  May 14 11:05:47 localhost ntpd[1641]: ntpd 4.2.6p2@1.2194-o Sun Oct 17 13:35:13 UTC 2010 (1)
  May 14 11:05:47 localhost ntpd[1642]: proto: precision = 0.100 usec
  May 14 11:05:47 localhost ntpd[1642]: unable to bind to wildcard address 0.0.0.0 - another process may be running - EXITING
  May 14 11:05:51 localhost OTRS-otrs.Scheduler-44[1778]: [Notice][main::_Start] Scheduler Daemon start! PID 1778
  May 14 11:05:53 localhost kernel: [ 19.032930] eth0: no IPv6 routers present
  May 14 11:05:54 localhost ntpdate[1465]: adjust time server 198.27.76.239 offset 0.004920 sec
  May 14 11:06:13 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: fisetm doesn't exist or is invalid!!! (REMOTE_ADDR: 192.168.112.30)
  May 14 11:06:14 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: fisetm (CN=FISETM,OU=ADM-RESEAU,DC=mohl,DC=hline,DC=com) authentication ok (REMOTE_ADDR: 192.168.112.30).
  May 14 11:06:14 localhost OTRS-CGI-44[1668]: [Error][Kernel::System::CustomerUser::SetPreferences][Line:587]: No such user 'fisetm'!
  May 14 11:06:22 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for 'duhamelb' (REMOTE_ADDR: 192.168.112.30)
  May 14 11:06:22 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: duhamelb (CN=DUHAMELB,OU=APPROVISIONNEMENT,DC=mohl,DC=hline,DC=com) authentication ok (REMOTE_ADDR: 192.168.112.30).
  May 14 11:06:22 localhost OTRS-CGI-44[1668]: [Error][Kernel::System::CustomerUser::SetPreferences][Line:587]: No such user 'duhamelb'!
  May 14 11:09:31 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:379]: Sizelimit exceeded
  May 14 11:09:32 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
  May 14 11:09:32 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
  May 14 11:09:32 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
  May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:379]: Sizelimit exceeded
  May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
  May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
  May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
  May 14 11:10:01 localhost /USR/SBIN/CRON[1975]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
  May 14 11:10:01 localhost /USR/SBIN/CRON[1976]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
  May 14 11:10:01 localhost /USR/SBIN/CRON[1977]: (otrs) CMD ($HOME/bin/otrs.Scheduler.pl -w 1 >> /dev/null)
  May 14 11:10:01 localhost OTRS-otrs.Scheduler-44[1980]: [Notice][main::_Status] Scheduler Daemon status request! PID 1778
  May 14 11:10:01 localhost OTRS-otrs.Scheduler-44[1980]: [Notice][main::_Stop] Scheduler Daemon Stop! PID 1778
  May 14 11:10:02 localhost /USR/SBIN/CRON[1972]: (CRON) info (No MTA installed, discarding output)
  May 14 11:10:02 localhost OTRS-otrs.Scheduler-44[1987]: [Notice][main::_Start] Scheduler Daemon start! PID 1987
  May 14 11:10:02 localhost /USR/SBIN/CRON[1973]: (CRON) info (No MTA installed, discarding output)
  May 14 11:10:02 localhost /USR/SBIN/CRON[1974]: (CRON) info (No MTA installed, discarding output)
  May 14 11:15:01 localhost /USR/SBIN/CRON[2104]: (otrs) CMD ($HOME/bin/otrs.Scheduler.pl -w 1 >> /dev/null)
  May 14 11:15:02 localhost OTRS-otrs.Scheduler-44[2105]: [Notice][main::_Status] Scheduler Daemon status request! PID 1987
  May 14 11:15:02 localhost /USR/SBIN/CRON[2102]: (CRON) info (No MTA installed, discarding output)
  May 14 11:17:01 localhost /USR/SBIN/CRON[2153]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
  May 14 11:20:01 localhost /USR/SBIN/CRON[2226]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
  May 14 11:20:01 localhost /USR/SBIN/CRON[2227]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl >> /dev/null)
  May 14 11:20:01 localhost /USR/SBIN/CRON[2228]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
  May 14 11:20:01 localhost /USR/SBIN/CRON[2229]: (otrs) CMD ($HOME/bin/otrs.Scheduler.pl -w 1 >> /dev/null)
  May 14 11:20:01 localhost OTRS-otrs.Scheduler-44[2233]: [Notice][main::_Status] Scheduler Daemon status request! PID 1987
  May 14 11:20:02 localhost /USR/SBIN/CRON[2221]: (CRON) info (No MTA installed, discarding output)
  May 14 11:20:02 localhost /USR/SBIN/CRON[2222]: (CRON) info (No MTA installed, discarding output)
  May 14 11:20:02 localhost OTRS-otrs.GenericAgent.pl-44[2231]: [Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
  May 14 11:20:02 localhost OTRS-otrs.GenericAgent.pl-44[2231]: [Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
  May 14 11:20:02 localhost /USR/SBIN/CRON[2223]: (CRON) info (No MTA installed, discarding output)
  May 14 11:20:02 localhost /USR/SBIN/CRON[2224]: (CRON) info (No MTA installed, discarding output)
  May 14 11:22:03 localhost kernel: [ 988.355277] FS-Cache: Loaded
  May 14 11:22:03 localhost kernel: [ 988.380174] FS-Cache: Netfs 'cifs' registered for caching
  May 14 11:22:03 localhost kernel: [ 988.417806] CIFS VFS: default security mechanism requested. The default security mechanism will be upgraded from ntlm to ntlmv2 in kernel release 3.3

[mafiset]

Okay.
Now I get some of it ...
I've decided to reinstall OTRS from scratch. From there I did load te same Config.pm to the fresh install ... guess what .. all users are populaing in the Customer .. and all users are able to login.

I guess that the database was not accessible (or RO) after build ...

Nothing wrong with the file, just a bad process from I.

Thanks for your help

[crythias]

Code: Select all

May 14 11:06:13 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: fisetm doesn't exist or is invalid!!! (REMOTE_ADDR: 192.168.112.30)
May 14 11:06:14 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: fisetm (CN=FISETM,OU=ADM-RESEAU,DC=mohl,DC=hline,DC=com) authentication ok (REMOTE_ADDR: 192.168.112.30).
May 14 11:06:14 localhost OTRS-CGI-44[1668]: [Error][Kernel::System::CustomerUser::SetPreferences][Line:587]: No such user 'fisetm'!
May 14 11:06:22 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for 'duhamelb' (REMOTE_ADDR: 192.168.112.30)
May 14 11:06:22 localhost OTRS-CGI-44[1668]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: duhamelb (CN=DUHAMELB,OU=APPROVISIONNEMENT,DC=mohl,DC=hline,DC=com) authentication ok (REMOTE_ADDR: 192.168.112.30).
May 14 11:06:22 localhost OTRS-CGI-44[1668]: [Error][Kernel::System::CustomerUser::SetPreferences][Line:587]: No such user 'duhamelb'!
May 14 11:09:31 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:379]: Sizelimit exceeded
May 14 11:09:32 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
May 14 11:09:32 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
May 14 11:09:32 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:379]: Sizelimit exceeded
May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!
May 14 11:09:35 localhost OTRS-CGI-44[1696]: [Error][Kernel::System::CustomerUser::LDAP::CustomerName][Line:213]: Need UserLogin!

1) Somehow CustomerAuth::DB::Auth is valid (probably from SysConfig)
2) CustomerUser information (for whatever reason) wasn't trying LDAP.

Glad you got it worked out.