[KIX4OTRS] Custom Skin uses default CSS file

[FloBo]

Hi everyone!

At the moment, I´m customizing a skin. Except of one file, this works quite well so far.
I have problems to adapt the JSTree which comes with KIX4OTRS. Although, I have adapted and added the KIX4OTRS.JSTree.css file to my skin directory, OTRS is loading the default CSS file (and only this file from default).

Now, I just could adapt the default file, but this wouldn’t be the sense behind a dedicated skin.

Does anyone of you have an idea, why only this file is loaded from default skin? Is it because KIX4OTRS? Or maybe someone knows, why OTRS is using default files instead of the customized? As far as I know, just in case of a missing file in the custom skin. Within the file I only changed the color values.

I don´t know what else to do and appreciate every help or idea.

Thanks and best regards,
Florian

[crythias]

It's a KIX4OTRS issue, because it's a KIX4OTRS file. Theoretically, the location should either be in the Header dtl or in SysConfig. I can't tell you because I don't use KIX4OTRS.

[FloBo]

Thank you for your answer crythias. I think I will uninstall KIX4OTRS. At the first glance a nice powerful extension, but if you need to customize several parts within the OTRS system, it is getting even more complex. But I will miss the wonderful ticket templates.