Procmail installation and Configuration

[Pranali]

Hello All ,

i want to fetch mails through multiple mail id in otrs through procmail .

I installed procmail and configured as below
###########################################
rename .procmailrc.dist to .procmailrc
modifies .procmailrc to a proper SYS_HOME /opt/otrs

added an alias for root in /etc/aliases as
postmaster:otrs
root:otrs
run newaliases as root

In /etc/postfix/main.cf added these lines
myhostname = hostname
alias_maps = hash:/etc/aliases
alias_database = hash:/etc/aliases
mydestination = hostname, localhost.localdomain,localhost
relayhost = [smtp.gmail.com]:587
mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 192.168.1.7
#mailbox_command = procmail -a "$EXTENSION"
home_mailbox = Maildir/
mailbox_command = /usr/bin/procmail
#alias_maps = hash:/etc/aliases
mailbox_size_limit = 0
recipient_delimiter = +
inet_interfaces = all
inet_protocols = all

To fetch a multiple mail , I installed fetchmail.
edited etc/fetchmailrc
set syslog
set daemon 1
set postmaster otrs

defaults
proto imap
poll pop.gmail.com
proto pop3
user "xxxxx@gmail.com"
pass "xxxxx"
is otrs
keep
ssl


user "xxxxxx@gmail.com"
pass "xxxxx"
is otrs
keep
ssl

#############################################
mails which i am fetching is not getting in the dashboard.
Am I missing something here?

[wurzel]

Hi,

.procmail and mailserver is not a OTRS topic. The procmailrc devlivered from OTRS package is working fine.

And without logfiles no help will be possible.

And you don't need to fetch mails. Deliver them to your local mailserver. Works fine.
Please study your mailserver config + logfiles.

Florian

[Pranali]

Thanks for reply wruzel .

These are my log files , some one will please tell me , what i am missing here
May 19 10:13:06 hostname postfix/qmgr[1886]: 1F04CC17F3: removed
May 19 10:13:50 hostname fetchmail[1327]: 1 message for xxxxxxxxx@gmail.com at pop.gmail.com (2079 octets).
May 19 10:13:51 hostname postfix/smtpd[2796]: connect from localhost[127.0.0.1]
May 19 10:13:51 hostname postfix/smtpd[2796]: 95092C17BC: client=localhost[127.0.0.1]
May 19 10:13:51 hostname postfix/cleanup[1949]: 95092C17BC: message-id=<CAJHvqH4_2vRuG4fiXht6Rb-pbJHeDaV82e7npx_yNdy+ZumeMw@mail.gmail.com>
May 19 10:13:51 hostname postfix/qmgr[1886]: 95092C17BC: from=<xxxxxxx@gmail.com>, size=2373, nrcpt=1 (queue active)
May 19 10:13:51 hostname fetchmail[1327]: reading message xxxxx55@gmail.com@pb-in-f109.1e100.net:1 of 1 (2079 octets) not flushed
May 19 10:13:51 hostname postfix/local[1951]: 95092C17BC: to=<otrs@localhost>, relay=local, delay=0.08, delays=0.06/0/0/0.02, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail)
May 19 10:13:51 hostname postfix/qmgr[1886]: 95092C17BC: removed
May 19 10:13:52 hostname postfix/smtpd[2796]: disconnect from localhost[127.0.0.1]
May 19 10:14:01 hostname postfix/pickup[1889]: 3C7D7C17F3: uid=999 from=<otrs>
May 19 10:14:01 hostname postfix/cleanup[1949]: 3C7D7C17F3: message-id=<20140519044401.3C7D7C17F3@snigdha>
May 19 10:14:01 hostname postfix/qmgr[1886]: 3C7D7C17F3: from=<otrs@hostname >, size=535, nrcpt=1 (queue active)
May 19 10:14:01 hostname postfix/local[1951]: 3C7D7C17F3: to=<otrs@hostname >, orig_to=<otrs>, relay=local, delay=0.04, delays=0.02/0/0/0.02, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail)
May 19 10:14:01 hostname postfix/qmgr[1886]: 3C7D7C17F3: removed

[jojo]

check permissions of the .procmailrc file
check the config of the postfix, which also could be wrong

[Pranali]

permission for .procmailrc
-rw-r---- 1 root root 34520 Feb 19 2013 .procmailrc

This is my config files
In /etc/postfix/main.cf added these lines
myhostname = hostname
alias_maps = hash:/etc/aliases
alias_database = hash:/etc/aliases
mydestination = hostname, localhost.localdomain,localhost
relayhost = [smtp.gmail.com]:587
mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 192.168.1.7
#mailbox_command = procmail -a "$EXTENSION"
home_mailbox = Maildir/
mailbox_command = /usr/bin/procmail
#alias_maps = hash:/etc/aliases
mailbox_size_limit = 0
recipient_delimiter = +
inet_interfaces = all
inet_protocols = all

please suggest , is there is anything wrong?

[jojo]

at least permissions for the .procmailrc are wrong as procmail runs with user permissions

[Pranali]

Thanks JOJO , i understand that for .procmailrc should have otrs user permissions. So when i changed the owner (permissions) for .procmailrc from root to otrs.
The mails started fetching and was available in OTRS. But i am also seeing the otrs crons also getting fetched into otrs. Secondly, when i run the bin/otrs.SetPermissions.pl the permissions of .procmailrc reverts back to root again.

any idea on this?

[crythias]

Disable accounts being fetched within OTRS. Also if you know what works and what breaks what works, don't break it again.