As a customer , New tickets are not getting created

[MLSNAIDU]

Hello All,

Good Morning.

I am new to OTRS and I am successfully installed and configured the OTRS. But one thing observed from this is, through customer URL , no customer is able to create new ticket, where as as an agent able to create phone and email tickets.

Whenever trying to create a new ticket through customer URL, after clicking on submit button, cursor is moving to subject line.

Please help me to resolve this issue.

Thanks,
Chandra.

[otrswin]

Hi,

you may want to amend the Frontend properties in the Framework section for Customers (sysconfig) - here you can also individualize the look and feel of the Customer Frontend - and choose the options shown for new Tickets (Ticket -> Frontend::Customer::Ticket::ViewNew) - we had to show type and subject in order to make it work.

regards
Vivian