Attachments auf Buffalo NAS auslagern

[GFDM]

Hallo,

ich habe unter SysConfig->Ticket->Core::Ticket die Option Ticket::StorageModule auf ArcticleStorageFS umgestellt.
Bei ArticleDir habe ich als Pfad einen Freigabenamen einer Buffallo TeraStation TS5400D angegeben.

NAS-Server: \\SVR-NAS
Freigabename: OTRS-TEST (keine Zugriffs-Beschränkung aktiv)

Somit habe ich bei ArticleDir eingegeben: //svr-nas/otrs-test/Attachments

Leider treten beim Erstellen eines Tickets mit Anlage Fehlermeldungen auf. Die Dateien (Anlagen) wurden aber trotzdem aber auf dem NAS-Server erstellt. Beim Aufruf des Tickets werden die Anlagen nicht angezeigt.
Hat jemand eine Idee? Die LOG-Files sehen wie folgt aus:

OTRS.LOG
[Wed May 28 16:12:10 2014][Info][Kernel::System::Ticket::TicketCreate] New Ticket [2014052810000037/Wieder mal ein ] created (TicketID=52824,Queue=Allgemeines,Priority=3 normal,State=open)
[Wed May 28 16:12:11 2014][Error][Kernel::System::Main::FileWrite][485] Can't write '/svr-nas/otrs-test/Attachments/2014/05/28/191807/plain.txt': No such file or directory
[Wed May 28 16:12:12 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/file-2.content_type' doesn't exist!
[Wed May 28 16:12:38 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!
[Wed May 28 16:12:38 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191807/file-2.content_type' doesn't exist!
[Wed May 28 16:12:38 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!
[Wed May 28 16:12:43 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!
[Wed May 28 16:12:43 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!
[Wed May 28 16:12:48 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191807/file-2.content_type' doesn't exist!
[Wed May 28 16:12:48 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191807/file-2.content_type' doesn't exist!
[Wed May 28 16:12:51 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!
[Wed May 28 16:12:51 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!

ERROR.LOG[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:11 2014, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Message: Can't write '/svr-nas/otrs-test/Attachments/2014/05/28/191807/plain.txt': No such file or directory, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Traceback (1348): , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileWrite (OTRS 3.3.7) Line: 485, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleWritePlain (OTRS 3.3.7) Line: 247, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.7) Line: 2093, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.3.7) Line: 2896, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 404, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketPhone::Run (OTRS 3.3.7) Line: 1285, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] [Wed May 28 16:12:11 2014] index.pl: Use of uninitialized value $ArticleID in concatenation (.) or string at D:/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 2915., referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:12 2014, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/file-2.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Traceback (1348): , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleWriteAttachment (OTRS 3.3.7) Line: 292, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketPhone::Run (OTRS 3.3.7) Line: 1379, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:38 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=52824, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Traceback (3852): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleContentIndex (OTRS 3.3.7) Line: 1301, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::MaskAgentZoom (OTRS 3.3.7) Line: 487, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 448, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:38 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191807/file-2.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=52824, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Traceback (3852): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleContentIndex (OTRS 3.3.7) Line: 1301, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::MaskAgentZoom (OTRS 3.3.7) Line: 487, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 448, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:38 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=52824, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Traceback (3852): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::_ArticleItem (OTRS 3.3.7) Line: 2471, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::MaskAgentZoom (OTRS 3.3.7) Line: 676, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 448, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:38 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:43 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Traceback (224): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 268, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:43 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Traceback (224): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::_ArticleItem (OTRS 3.3.7) Line: 2471, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 283, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:43 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:48 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191807/file-2.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Traceback (3936): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 268, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:48 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191807/file-2.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Traceback (3936): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::_ArticleItem (OTRS 3.3.7) Line: 2471, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 283, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:48 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... etID=52824#
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:51 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Traceback (984): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 268, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: MSWin32 Time: Wed May 28 16:12:51 2014, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Message: File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/Zertifikat-Fehler.docx.content_type' doesn't exist!, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] RemoteAddress: 192.168.101.63, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] RequestURI: /otrs/index.pl, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Traceback (984): , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Main::FileRead (OTRS 3.3.7) Line: 354, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::ArticleStorageFS::ArticleAttachmentIndexRaw (OTRS 3.3.7) Line: 484, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Ticket::Article::ArticleAttachmentIndex (OTRS 3.3.7) Line: 3391, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::_ArticleItem (OTRS 3.3.7) Line: 2471, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.3.7) Line: 283, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.7) Line: 871, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] Module: D:/OTRS/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41, referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807
[Wed May 28 16:12:51 2014] [error] [client 192.168.101.63] , referer: http://pc-otrs/otrs/index.pl?Action=Age ... 824#191807

Gruß, Dirk (mittlerweile am verzweifeln ...)

[KlausNehrer]

...
[Wed May 28 16:12:12 2014][Error][Kernel::System::Main::FileRead][354] File '/svr-nas/otrs-test/Attachments/2014/05/28/191806/file-2.content_type' doesn't exist!
...
[Wed May 28 16:12:12 2014] [error] [client 192.168.101.63] Message: Can't write '/svr-nas/otrs-test/Attachments/2014/05/28/191807/plain.txt': No such file or directory, referer: http://pc-otrs/otrs/index.pl
...
Gruß, Dirk (mittlerweile am verzweifeln ...)

Hast Du auf der Console schon mal

Code: Select all

ls /svr-nas/otrs-test/Attachments/2014/05/28/191806/file-2.content_type

eingegeben und Dich überraschen lassen?

[GFDM]

Bei der Syntax für Windows fehlt natürlich noch der zweite Slash. Und was willst du mir jetzt damit sagen? Ich habe doch zwei Slashes für den Pfad eingegeben. Soll ich bei ArticleDir etwa drei Slashes eingeben oder was?

[KlausNehrer]

Deine Pfadangabe könnte nur funktionieren, wenn Du die NAS Freigabe unter /srv-nas subst hast.

[GFDM]

Sag mir doch bitte, was ich wo ändern muss.

[reneeb]

https://github.com/OTRS/otrs/blob/rel-3 ... in.pm#L342 -> Hier werden aus den zwei Slashes einer gemacht.

[KlausNehrer]

@reneeb
Also entweder gefällt mir Dein Humor oder ich muss mir Gedanken über meine Gehässigkeit machen ...

@GFDM
Nach meinem Kenntnisstand sind Netzlaufwerke / Shares nicht berücksichtigt. Die Dokumentation impliziert einen Dateisystempfad und der beinhaltet keine Systemadressierung. Wenn Du OTRS nicht umprogrammieren willst, solltest Du das Share in das Filesystem einbinden. Letzteres sind Grundlagen Systemadministration.

[GFDM]

https://github.com/OTRS/otrs/blob/rel-3 ... in.pm#L342 -> Hier werden aus den zwei Slashes einer gemacht.

Hallo reneeb,

vielen vielen Dank und ein großes Lob an Dich !!!

Endlich mal ein konkreter Lösungsvorschlag auf eine meiner Frgagen.
Ich hatte bisher das Gefühl, als ob in diesem Forum nur in Rätseln geantwortet wird.
Aber Du hast mich eines Besseren belehrt.

Ich hatte die besagte Stelle im Quellcode bereits am Freitag kurz vor Dienstschluß entdeckt. Es sind aber noch drei weitere Zeilen im Quellcode auszukommentieren, damit es passt. Und zwar in den Zeilen 457, 569 und 632. Seit dieser Änderung kann ich nun Tickets mit Anlagen erstellen, welche dann in dem freigegebenen Verzeichnis des NAS-Servers abgelegt werden. Es ist natürlich suboptimal, dass dies aller Voraussicht nach nur durch eine Änderung im Quellcode zu ermöglichen ist.

Gruß, Dirk

[GFDM]

@reneeb
Also entweder gefällt mir Dein Humor oder ich muss mir Gedanken über meine Gehässigkeit machen ...

Was willst Du damit zum Ausdruck bringen?

@GFDM
Nach meinem Kenntnisstand sind Netzlaufwerke / Shares nicht berücksichtigt. Die Dokumentation impliziert einen Dateisystempfad und der beinhaltet keine Systemadressierung. Wenn Du OTRS nicht umprogrammieren willst, solltest Du das Share in das Filesystem einbinden. Letzteres sind Grundlagen Systemadministration.

Schade, dass Shares nicht berücksichtigt werden. Es macht ja wohl Sinn, Gigabytes von Anlagen auf einem NAS zu speichern und nicht in der Datenbank oder im lokalen Dateisystem. Und wie soll ich diese Freigabe ins Dateisystem einbinden? Zeige mir doch konkret wie das geht und was ich wo machen muss. Ich bin Systemadministrator, aber nur für Microsoft-Umgebungen. Und da weiß ich wie das geht: Entweder per Zugriff über UNC-Path-Angabe oder über das Zuweisen eines Netzlaufwerkbuchstaben für diese Freigabe. Wenn Ersteres nicht möglich ist, dann sag mit bitte wie ich ein Netzlaufwerk ansprechen kann.

Gruß, Dirk